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Customer Service Training

October 15, 2016

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Address :Blk ** Lot ** Maharlika Village,Taguig City, Philippines

Mobile Number: 091********

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A self motivate paralegal professional with proven research, information analysis and writing skills. Responsible for drafting legal documents, reviewing and editing documents, conducting interviews, monitoring schedules and deadlines and preparing reports and where I can utilize secretarial and legal skills in an environment beneficial for mutual growth and development in the legal sector

Summary of Qualifications:

Accumulated for (2) years of work experience as Legal secretary/researcher in Capinpuyan-Lezada Law firm, Cagayan de Oro City. Philippines;

Accumulated for 2 months of work experience as DIR volunteer Habitat in Cagayan de Oro, Philippines

Accumulated four (2) years and 6months of work experience as Sales Supervisor in Ticketing Office, Patag,Cagayan de Oro. Philippines;

Accumulated two (2) years of work experience as Part -time Teacher in Golden Heritage Poly technique College,Cagayan de Oro City. Philippines;

Accumulated for (7) years of work experience as on call Secretary Commission on Election Comelec Taguloan Lanao del Sur, Philippines;

Accumulated for (6) months of work experience in Greenwhich pizza pasta as Cahier/ Service crew in Metropolis Mall Alabang,Philippines

Accumulated for (6) months of work experience in Wendy Hamburger as Junior supervisor Service crew in Muntinlupa City,Philippines

Accumulated for (8) months of work experience in Kenny Roger Raster as Junior supervisor Service crew r in SM Laspinas City,Philippines


Bachelor of Laws (LLB)

Liceo de Cagayan University/Medina College

March (2014)


•MS Word



•Customer Service

•Counseling Staff training


•working knowledge of legal procedures and terminology

transcription and typing skills



Cagayan de Oro City


PORTIA Sisterhood Law Sorority

Member of the Purse


Work Experience History:

Capinpuyan-LEZADA Lawfirm

Legal Secretary/ Researcher

January 2013- Marh 2014

Interviewed clients for confirmation of statements of complaints; organized case file for easier access to materials; regularly researched issues, using both electronic researching tools and books as needed.

Reviewed documents for suspicious activity of companies being investigated for violations of the law and provided factual links and analysis used in developing case strategy.

Worked independently providing daily research and analysis as needed; drafted and edited affidavits, briefs, memorandum, and petitions

Conducting client interviews and follow ups.

Organizing and keeping current client files and all paperwork.

Volunteer DIR, Habitat for Humanity

2 months 2013

Assisting all activities and meetings

USSC Ticketing office and Money transfer

Supervisor/ Agent (owner)


Supervises and coordinates activities of personnel engaged in selling tickets for scheduled airline flights in airline ticket office or terminal: Instructs and trains agents.

Adjusts disputes between customers and agents.

Prepares reports, such as volume of ticket sales and cash received

Maintains records on data, such as weight and location of passengers, cargo, and mail to ensure compliance with load specifications.

Suggests travel itineraries for customers and may reserve space for passengers.


JUNE 2009– 2012

Part time teacher

Worked under class/head teacher and school administration to support instruction and social development of the students.

Prepared and executed school/classroom programs – Implemented programs and instructional materials under the guidance of the class teacher.

Effectively worked with special-needs pupils in cooperation with relevant specialists – Assisted socially and emotionally challenged children in developing skills.

Maintained a neat, orderly, clean, sanitary environment, conducive to study.

Kept accurate student-progress records.

Commission on Election .Taguloan Lanao del Sur

Secretary (On call )


As Secretary as well as Document Controller my duties are combined of answering telephones, Skilled in managing important legal documents, Eye for perfection in managing documents, Experienced in preparing affidavits and other legal documents, typing or word processing, office machine operation, filing,mailing and preparing documents such as reports or presentations for other staff members.

Conducted training for PICCOS machine.

Assisting the Comelec officer regarding the documents

Update profile of the voters

Cashier/ Junior Crew Supervisor

Greenwich Pizza Pasta, Wendy’s Hamburger, Kenny Roger Roaster, Padispoint Fast-food chain.

MAY 1997-2000

We provide a customer service, assist in kitchen processes, and generally ensure customers have an enjoyable dining experience.

As a service crew worker, we serve like as waiters and waitresses, taking orders, serving food.

As cashier I also operate cash registers and handling bill payments.

As service dining crew we act most likely as hosts and hostesses are responsible for taking reservations, welcoming and seating guests.


Upcoming training for Upcoming training for Arabic and Mandarin language on August 2015

Upcoming training for Upcoming training for Executive Assistant on September 25, 2015

PARALEGAL TRAINING PROGRAM in University of the Philippines

UP Law Center, Quezon City, Philippines

3 Moths, Training

Sharia Law Seminar National Capitol Region

Quezon City, Philippines

45 Days, Training

Database Management and Application Program (TESDA)

Taguig City, Philippines

60 hours, Training

Disaster Risk Reduction and Management Office (CDRRMO)- DRR

Cagayan de Oro City,Philippines

2 months, Training

Smartmatic PCOS machine, Technicians officer

Iligan City, Philippines

1week, Training


Cagayan de Oro City, Philippines

40 hours, Training

Personal Background:

Birth date: April 4, 1980

Age: 35

Height: 5’4

Citizenship: Filipino - Muslim

Civil Status: Single

Religion: Islam

Home Address: Philippines

Character Reference:

Hon.Judge Edco Cole


Hall of Justice, Cagayan de Oro



City Counselor

BARBA LAWFIRM. Cagayan de oro City.

Atty. Chemene Nacua


National Bureau Investigation . Cagayan de Oro city

Atty. Tata Blanco



Hall of Justice. Cagayan de oro City.

Atty. Michelleine Lezada-Rosabal


Capinpuyan-Lezada and Assoc. Law Office. Cagayan de Oro City.

Atty. Amor Bamba


Hall of Justice. Cagayan de oro City

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