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Membership Services Coordinator

Colorado Springs, Colorado, United States
October 15, 2016

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University of South Carolina, Columbia, SC 2011 – 2014

Bachelor of Science

Major: Sport and Entertainment Management

GPA: 3.91 Major: 4.0


Membership Services Coordinator, USA Triathlon 2014 - Present

Responsible for maintaining USA Triathlon National Rankings of approximately 45,000 athletes and 4,500 All-American athletes

Post all results from over 3,500 sanctioned races and ensure accuracy in scoring

Address athletes’ questions and concerns regarding individual ranking and qualification status for national championships

Provide exceptional customer service to members’ questions and concerns with speed, accuracy, and professionalism via phone, in person, and in writing

Direct and assist with pre-event registration and on site packet pick-up for USA Triathlon owned national championships

Manage pre-event planning and on-site execution of national championship award ceremonies, including coordinating all A/V, food and beverage, and set-up requirements with host venue

Train, motivate, and manage volunteers for all registration and finish line positions at USA Triathlon owned national championships

Create and track repots reports regarding membership consistency, distance travelled for events, year-over-year race participation, and more

USA Triathlon Social Committee member, in charge of planning and executing company-wide events, such as the annual picnic, holiday party, and monthly morale-improving events

Assist with event planning and production for USA Triathlon Fantasy Camp and other special events

Served as the USA Triathlon Liaison for the 2015 ITU World Triathlon Grand Final

Created proposals for new membership types to present to the Board of Trustees

Intern, USA Triathlon 2014

Worked closely with each of the 8 business units in a regular rotation

Managed all aspects of the pre-race Pasta Party for the Collegiate National Championship

Prepared personalized thank-you letters for each of our donors in 2013

Assisted in pre-planning, organization, and execution of multiple USA Triathlon programs, including Coaching Business Innovation Retreat and Collegiate National Championships

Student Director, Sport Entertainment & Venues Tomorrow (SEVT) Conference 2013

Oversaw and managed all operations and coordination of conference

Provided customer service support to all industry partners, sponsors, speakers, university administrators, and other stakeholders

Supervised 21 coordinators, 40+ volunteers, and 300+ conference attendees

Created schedule, budget, and logistical plans for conference

Researched prospective host properties, maintained hotel room blocks, and coordinated contract payments

Served as venue liaison for all properties used in event, as well as managed catering for all events

Coordinated transportation for all conference attendees, including international guests and university board

Tracked all registration for the conference for all attendee groups as well as special guest RSVPs for conference social events

Administrator, Cleanevent, London 2012 Summer Olympic Games 2012

Scheduled and managed staff of 70+ international employees

Oversaw the cleaning and maintenance operations of Riverbank Arena

Prepared safety training materials for approximately 1,500 international employees

Created logistical and administrative plans for training employees

Supervised day to day cleaning operations of Riverbank Arena

Established site plan for cleaning operations for Riverbank Arena and liaised with LOCOG managers

Handled pay inquiries, staffing issues, help desk, and logistics operations

Augusta National Masters Golf Tournament 2012, 2013

Interfaced with international customers in personal sales

Provided excellent customer service to all stakeholders, including athletes, attendees, tournament organizers, and Augusta National staff

Logistics & Facilities Coordinator, SEVT Conference 2012

Planned and executed operational and logistical plans for conference events

Liaised with catering, meeting facilities, and transportation committee

Photographer, Bryan Herta Autosport 2012

Was official photographer for Bryan Herta Autosport for the Indianapolis 500

Worked with team owners to support and photograph all driver appearances

Liaised with other teams and drivers to photograph special events and appearances


3+ Years customer service experience

Proficient in Microsoft Office, especially Microsoft Excel

Proficient in Adobe InDesign and Photoshop

Proficient with Crystal Reports and other data management systems

Very familiar with making cold calls

Strong organizational skills and meticulous attention to detail

Strong communication skills, both oral and written

Languages: English, French


Member, Emerging Leaders in Sport 2014-Present

Participate in meetings and events alongside young professionals working in with the USOC and other NGBs in the Colorado Springs area

Ambassador, College of Hospitality, Retail and Sport Management (HRSM) 2012-2014

Lead recruitment meetings for prospective students

Represent and promote College of HRSM at all university events

Sport and Entertainment Management Club 2011-2014

Event Coordinator 2012-2013

SEVT Liaison 2013-2014

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