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Customer Service Medical

El Paso, Texas, United States
October 15, 2016

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**** **** ***.

El Paso, TX *****

***/***-**** ****

Marisela R. Ortega


To find an opportunity that will allow me to demonstrate that I am a hard working individual who is anxious to increase my knowledge, thereby becoming an asset to the company.


2016 – 2016 BEK Medical El Paso, TX

Externship Program

Checked eligibility for DME

Checked claim status

Printed client invoices

Called to Dr.’s offices to make sure T-19,

Progress Notes, and Physician’s Order

were complete

Entered client information into Fastrack

2006 - 2007 Instaff Personnel El Paso, TX

Staffing Assistant

Interviewed applicants for employment

Identified an ideal placement for the applicant

Checked employment references of the applicant

Entered applications into computer system

Reviewed criminal conviction history of applicant


Provided extraordinary service to customers and employees

2001 – 2005 Better Business Bureau El Paso, TX

Trade Practice Consultant

Read and processed complaints

Entered complaint data into computer system including copying and mailing

correspondence to consumers

Maintained consumer complaint files

Resolved complaints through mediation/arbitration process

Assisted Attorneys and investigators with complaint investigation and research

Handled and operated a postal machine

Answered general inquiries

Operated a multi-line telephone system, including routing calls

1999 – 2000 Echo Star Inc. El Paso, TX

Customer Service Rep.

Provided exceptional customer service


Retained & generated revenue

Sold company products

Took payments over the phone

Saved disconnects or cancellations (keeping customers with company)

1997 – 1999 EPISD El Paso, TX

Teacher’s Aid/Bus Monitor

Supervised handicapped children

Responsible for the safety and well being of minor children

Assisted the bus driver while transporting children to and from school


Southwest University El Paso, TX

Associates Degree in Health Administration Aug 2016

GPA: 3.67

Completion of an Externship Program

International Business College El Paso, TX

Medical Office Specialist Aug 1996

GPA: 3.00

Other Skills

Typing 25 Words Per Minute

QuickBooks Certified

Apple or Macintosh Computers

Electronic Medical Billing

Data Entry Terminal

Quality Assessment and

Email Software


Internet Browser

Healthcare Ethics

Peripheral Devices (Scanners, Printers,

Medical Insurance Forms

Fax Machines, and Copy Machines)

Bilingual in English and

Personal Computer


Spreadsheet Software (Excel)

CPR Certified

Word Processing Software

(Word, Word Perfect)

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