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Customer Service Manager

Middletown, Delaware, United States
October 15, 2016

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John G. Barnes

General Manager

Middletown Delaware



General Manager

Titlemax, Dover De

Jul 2015 - Current

Managing all store operations making sure all sales transactions, collection of delinquent accounts and great customer service are performed in accordance with company compliance. increase store profitability through customer relationship development. community involvement and marketing. coach lead and develop all team members to maximize their performance potential. Prepare and analyze company reports and communicate information as necessary to various levels of management..

Mortgage Loan Officer

Grand Bank, Hamilton NJ

Dec 2014 - May 2015

As a Loan Officer: Interviews applicants applying for mortgage loans: I interviews loan applicants to document income, debt, and credit history. Marketed myself to realtors, attorneys, cpa's to enhance mortgage loan applications.


Branch Manager, Union NJ

May 2006 - Jul 2014

Managed a branch of 14 million dollars in personal loans and real estate receivables with a staff of 4 to 5 account executives including 1 assistant sales manager. ensured all sales and collection account account goals were met on a daily, monthly and yearly basis. Coached and trained all employees on a daily basis to ensure optimal results.

Chase Home Finance

Mortgage Loan Officer, Woodcliff Lake NJ

Jul 2003 - May 2006

Worked as a mortgage loan officer servicing the areas of Southern NJ, Pennsylvania and Delaware. processed 50 to 100 loan applications on a monthly basis with a goal of 5 to 10 mortgage closes generating 750k to 1 million dollars monthly, worked with local real estate agents, attorneys and title insurance companies to solicit business and also to provide mortgage and home buying seminars to the local communities.

Branch Sales Manager

Beneficial, Jersey City NJ

Aug 2001 - Jun 2003

Managed a branch of 22 million dollars in real estate and personal loan receivables with a staff of 4 to 5 account executives. endured all sales goals were met on a daily, monthly and annual basis, processed and approved loan applications for personal loans and real estate loans based upon certain criteria. provided excellent customer service to our customers and the local community. EDUCATION


Vailsburg High School, Newark NJ

1982 - 1985


Essex County College, Newark NJ

1986 - 1989


NMLS License-237539

NJ Life and Health Insurance License-1070163

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