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Sales Management, business development, call center manager

Toronto, Ontario, Canada
October 15, 2016

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Address: ** ****** ***, *********,, **, M9V 4Y6

Mobile: 647-***-****



Offers expertise in Business Operations, encompassing Product Conceptualization, General Management and Techno-commercial Operations, directing Sales & Marketing; proven ability in enhancing

Businesses growth in existing accounts, and capturing new and emerging markets, P & L responsibility and Sales Force Development; management of strategic organizational transformation


An astute professional with 8 years of rich experience in Business Operations, Business Management and Business Development

Hands-on experience in charting out marketing strategies, contributing towards enhancing business volumes & achieving profitability norms

Demonstrated expertise in managing development & implementation of promotion plans and handling communication for brands including all above the line and below the line activities

An out-of-the-box thinker with a proven track record of increasing revenues, and streamlining workflow and creating a team work environment to enhance productivity

Skilled in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals

Proficient at maintaining cordial relationship with customers, and ensuring quality and service norms to achieve customer satisfaction and business retention

Thorough understanding of the leading edge technologies to develop domain expertise and create new business opportunities

Ability to work independently or cooperatively as part of a team to meet business deadlines

An effective communicator & team leader with strong analytical, problem solving & organizational abilities, possess a flexible & detail-oriented attitude


Developing marketing strategies to build consumer preference and drive volumes

Evaluating marketing budgets periodically including manpower planning initiatives and ensuring adherence to planned expenses

Managing development of all creative materials for brand to assure correct presentation of the brand’s trade dress and accurate and effective communication of the brand’s positioning, features and benefits

Overseeing new product management, complete product life cycle and product rollouts

Handling marketing functions like product planning & roadmaps, consultation and business development and handling the pre-analysis data and post analysis of product launch

Spearheading business operations with focus on top-line and bottom-line performance and expertise in determining company’s mission and strategic direction as conveyed through policies & corporate objectives

Driving business for service offerings with deep understanding of critical business drivers in multiple markets and industries

Building and maintaining relations with key decision makers; establishing high profit accounts with excellent levels of retention and loyalty


~Strategic and Tactical Planning ~Profit Centre Operations ~Product Rollout / Management

~Marketing & Sales ~Relationship Management ~Human Resource Management

~Brand Promotion ~Training & Development ~Operations Management

~Business Development ~Team Management ~Performance Management

~Technology Change ~Business Operations ~Budgeting & Cost Control


June’06 –June’08 Senior Executive at Tups Technologies Pvt. Ltd

Since Oct’08 Innovations Infocom Pvt. Ltd., Ahmedabad, Gujarat

Growth Path:

Oct’08-Mar’11 Managing Partner with Innovations Infocom (Partnership Firm)

Since Apr’11 Managing Director with Innovations Infocom Pvt. Ltd.

Since Apr’13 Managing Director of Speaking Sparrow Solutions Pvt. Ltd.

Role as Senior Executive

Managing the entire project

Client Relationship

Sales & Marketing

Business development

Managing Accounts

Leading the team

Role as Managing Director

Administering operations & maintenance from the start till the end of the project

Undertaking projects and formulating strategies for lead generation, live call transfers, telemarketing, and inbound-outbound calling

Supervising internal coordination with Production Managers & Team Leaders of HR Department, Sales & Marketing Department, Legal Department and Floor Managers

Ensuring external coordination with customer, vendors and outsourcing agencies

Handling payroll, incentives, ESIC, PF, TDS of the entire organization

Role as Managing Partner

Formulated policies and took decisions on effective recruitment

Administered and controlled all the business operations of the organization

Handled finance & increment job in revenue stream

Monitored campaigns and its performance for better results

Involved in imparting training and motivating employees to reduce attrition and increase performance

Controlled all the departments and managed the activities related to business development


Instrumental in planning and executing a project titled Speaking Sparrow, a product which provides excellent sales, marketing, lead generation and live call transfer services all over the world; The benefits of the same are as follows:

oNo language barrier or regional accent problem ensuring better problem understanding

oLess tiring as Sparrow agent uses buttons to have a conversation with customers

oProvides cost effective, quality solutions which enabling business to make 3-5 times more money


Post-Graduation Diploma in Business Management from SVKM’S College of NMIMS University, Mumbai (Jan 2013- June 2014 First Class Passed)

Bachelor of Arts in English from Syamaldas College of Bhavanagar University(April 2006-March 2009 Passed with Second Class)

12th from Fatima Convent High School, Bhavnagar (March 2004-March 2006 Passed with First Class)

10th from Omkar English Medium School, Ranghola, Bhavanagar.(March 2002-March 2003 Passed with First Class).


Date of Birth: 10th April, 1988

Languages Known: English, Hindi and Gujarati

(Please refer annexure for projects)


Projects Handled:

Caribbean Cruise Lines, a 50 Million Dollar Ship


oTook over sales & marketing business from them

oEstablished a full fledge operation unit in Ahmadabad

Other Projects Handled:

Auto Insurance Campaigns for All State & Geico.

Membership Club Programs for Benefits America and Presidents Club

Life & Health Insurance Campaigns for reputed outsourcing companies of USA & Canada

Home Security Campaign for reputed outsourcing companies including GE Home Electric

Medical Alert/Life Watch program

Compounding Pain Cream, Scar Cream Campaigns for pharmacies of USA

Sales Campaign of Membership Services

Diabetics and Back Brace Knee Brace Campaigns

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