Sign in

Customer Service Manager

New Jersey, United States
October 15, 2016

Contact this candidate


Wesley Cordy

Apartment Manager/Superintendent - Falkin Management

Trenton, NJ 08618 - 609-***-****

Apartment Manager/ Superintendent who specialize in facility maintenance. Promotes the safe operation of a

50+ unit apartment complex by careful repairs and preventative maintenance. With over 15 years in repair and

maintenance. Organized record keeper with strong interpersonal skills. Takes preventative measures against

fire and electrical hazards, and practices safe material handling and construction methods.


Power and hand tools Customer service-focused

Carpentry and plumbing Strong communicator

Preventative maintenance Microsoft Office

Facilities management Time management

Power washing Fine measurement tools proficiency

Willing to relocate: Anywhere

Authorized to work in the US for any employer


Maintenance Technician

CCI-October 2015 to Present

Complete Work orders - minor repairs such as spackling painting, unclog toilets sinks, reset elevators, preventive maintenance,minor electrical repair/remove replace outlets switches, an some light fixtures...remove/replace sheetrock if needed

Engineering Technician

Westin hotel - Princeton, NJ-September 2014 to October 2015


PM Tech...I inspect the rooms such as plumbing, ( bath tubs,sink, toilet, ) check for leaks an cloggs electrical (Tv lamps telephones etc) Hvac unit change filter, vac/clean hvac unit ..Minor touch up paint, etc inspect sheers/blinds

Apartment Manager/Superintendent

Falkin Management-December 2008 to June 2013

Ewing Twp, NJ

Responsible for providing leadership and direction to associates. Mentors associates and ensures all support

corporate mission and understand roles in achieving established goals. Provides excellent customer service to residents. Supervises and trains all associates on site, Creates positive, welcoming, supportive environment for residents, visitors, and property associates. Prepares and submits timesheets and payroll

adjustments. Maintains vacancy information. Reviews bids for contract work. Ensures adherence to proper

preventive maintenance schedules. Manages health and safety programs, including training in fire safety,

general emergency procedures, and in the use of emergency. Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and

operations. Oversees property answering service, ensuring superlative customer service, up-to-date calling

sequences, and accurate contact information. Notifies residents of all issues affecting their residency.

Oversees security deposit administration including inspecting units to determine resident balance or refund,

preparing disposition letters, and processing security deposit returns Maintains building security measures,

ensuring proper incident documentation and notification to management, owners, and insurance carriers

Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable

Leads tours of property, showing vacant units and marketing property amenities as needed Screens,

reviews, and approves all applications Leads lease orientations and signings, and submits relevant

documentation Enforces lease requirements Ensures property filing system is maintained and includes

tenant, applicant, accounting, and vendor and contract files Delivers rent deposits to bank and submits all

related documentation Monitors landlord-tenant relations and mediates disputes when necessary

Collaborates with Support Services to provide residents referrals to appropriate parties, track work orders, and regularly reviews maintenance reports Inspects apartments for move-in condition (pre-inspection) and turnover status Directs administrative and maintenance associates in annual unit inspections and annual

recertification of residents Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company leasing agreement, Landlord Tenant code, Fair Housing

laws, and other applicable laws Submits any and all reports on a timely basis Establishes and maintains

regular daily office hours, ensuring adequate coverage on weekends and holidays.


self-employed-January 2000 to December 2008

WSC Hauling and Home Improvements

Ewing Twp, NJ

Plan, direct, or coordinate, usually through subordinate supervisory personnel, activities concerned with the construction and maintenance of structures, facilities, and systems. Participate in the conceptual development of a construction project and oversee its organization, scheduling, budgeting, and implementation. Includes

managers in specialized construction fields, such as carpentry or plumbing. Knowledge of Building and

Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. Administration and Management -

Knowledge of business and management principles involved in strategic planning, resource allocation, human

resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans and blueprints


High School Diploma in General

Trenton High School - Trenton, NJ


Contact this candidate