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PERSONAL DATA

CAREER OBJECTIVES

To obtain a suitably challenging role within an Executive role in a five star hotel / Resort that offers a variety of opportunities for career and financial advancements. SUMMERY OF QUALIFICATIONS

Highly recognized interpersonal skills, peer relations and guest service

Outgoing personality, perfect guest service with many recommendations

Pre-Opening & Opening experience.

Effective analysis and applications of various matrixes, frequency reports, business flow charts, spreadsheets,

P& L analysis, loss prevention applications, rooms & F&B budgeting tools, marketing plans.

Strong knowledge of service standards and different service types including all inclusive concepts.

Advanced computer skills.

EDUCATION

1993 to 1997 Bachelor of Arts & Education - Ain Shams University, Egypt. 2002-2004 Hotel Management (E. Learning of Hilton University). COMPETENCE & APTITUDE

Active, fast learning, Team work, Mobile, Ambitious, Creative,

Excellent communication skills with Customer & Staff,

Excellent Sales & marketing skills,

Handling Guest Complains skills,

Leadership skills

Working under pressure

NAME:

BIRTH DATE:

NATIONALITY:

MARTIAL STATUS:

ADDRESS:

MOBILE#:

E-mail Address:

Khaled Saad Hassan

May 26th 1975.

Egyptian.

Married/03 dependants.

Dokki – Giza.

+2-010*-**-**-***.

acw2fz@r.postjobfree.com

2

PROFESSIONAL EXPERAINCE

( Sep 2015 – Present) Hotel Manager.

438 room’s Resort style rooms - Reports to: Area General Manager

( May 2014 – Aug 2015) Executive Assistant Manager.

830 room’s Resort style rooms - Reports to: Area General Manager

(Oct 2009 – May 2014) Executive Assistant Manager. Le Royale Sonesta, Sonessta Beach Resort, Sonesta Club Sonesta International Hotels & Resort.

1100 room’s Resort style rooms - Reports to: Area General Manager September 2008 – October 2009

Assistant Food and Beverage .

Kempinski Soma Bay - Red Sea Hurghada - Pre opening & opening team October 2006 – July 2007

Food & Beverage Manager. - Sonesta Beach Resort & Casino. July 2004 – Feb 2007

Director of Catering & Convention. Le Meriden Luxor. Food & Beverage Coordinator. Sheraton Cairo – Cairo Feb 2002 – July 2004

Food & Beverage Service Manager (4D’s structure)

Hilton Pyramids Golf Resort – Cairo - Pre-Opening & Opening Team Member April 2001 – Feb 2002

Assistant Manager F&B

Le Royal Meridien Nile Tower – Cairo - Pre-Opening Team Member Jan 2000 – March 2001

Waiter - Designated Trainer Food & Beverage - Pre-Opening & Opening Team Member Jul 1991 – Dec 1999

Server/Back Server/ summer trainee/ Casual

Sheraton El Gezirah Cairo, Egypt - Starwood International Hotels. 3

ACHIEVEMENTS

- pre-opening and opening experience at several international chains o Hotels & resorts. Pegas Tour operator Award 2012. Sonesta Resort.

TripAdviors Award 2011, 2012, 2013 Sonesta Resort. SGS Haccap Program Award 2011, 2012 Sonesta Resort. TripAdviors Award 2013 Sonesta Resort

Renovation plan and new norms projects. Sonesta Resorts. Create & Install F&B Standards manuals Kempinski Soma Bay- Red Sea. Manage F&B Training and LSOP. Kempinski Soma Bay- Red Sea. Open the Banquet convention center. Le Meridien Luxor. Department of the Year 2004 Sheraton Cairo

Designated trainer award F&B by EAM. Sheraton Cairo. F&B Renovation plan & new concept plan. Sheraton Cairo. Launch F&B School for new team members Sheraton Cairo. Opening team Hilton Pyramids Golf Resort. Hilton Pyramids Golf Resort Hotel Management Courses ( Hilton University ). Hilton Pyramids Golf Resort Create wedding & catering Kit Hilton Pyramids Golf Resort Assist in Creating Pre-Opening SOP with area GM Le Royale Méridien Nile Tower. Certified Food & safety manager Le Royale Méridien Nile Tower. Certified Trainer F&B. Le Royale Méridien Nile Tower. Opening team Four Seasons First residence. Four Seasons Cairo Designated F&B trainer Four Seasons Cairo

HILTON UNIVERSITY E- LEARNING MANAGEMENT COURSES

Introduction to financial analysis.

Implementing budgets.

Essential Project management

Master budgets.

Cash flow.

Income statement.

The Negotiation process (UK).

Coaching for performance (UK).

Time as recourses (UK).

Organize to remember (UK).

Sales motivation (UK).

Planning your presentation.

Crafting a deal.

Context and purpose of budgeting.

Senior leadership principles.

Word 2000 advance

4

MAJOR TRAINING RECEIVED AND FACILITAED

Certified Hospitality Department Trainer American Hotel Institute. Haccap program American Hotel Institute.

Certified Behavioral Interview Starwood Hotels - Area Human Resources Six Sigma Project Leaders Starwood Hotels.

Sheraton Cairo F&B Trainer Starwood Hotels.

Food Safety & Hygiene Management Le Royal Meridien. Budget & Forecasting Four Seasons Hotel Cairo.

Contingency Sales Calls & trip Hilton International Hotels. The Foundation of Leadership Skills Training Kempinski Hotels The Foundation of Leadership Skills Training Starwood Hotels. The Foundation of Leadership Skills Training Four Seasons Hotels. Train the Trainer 3 Hotel Chains program

Etiquette & protocol workshop Private Courses

LANGUAGES

Arabic – Native Language

English – Excellent command of English.

INFORMATION TECHNOLOGY SKIILS

Dos, Micros, opera and Fidelio System

Windows 2000, XP, Vista, Seven, Eight, 10.

Microsoft office 2003, 2007, 2010 all applications.

Floor plan designer.

Excellent office skills store, filing and organizing skills.

Professional Digital Photo shoots & edit programs.

Design posters and flyers.

Photo shooter & filming.

REFEREES

Mr. Medhat Fathallah Area General Manager Sonesta Hotels +20-122-****-*** Mr. Hisham Genidy Sonesta S&M consultant Sonesta Hotels +20-122-****-*** Mr. Simon Zaglmann General Manager Kempinski Hotels +7-921-***-**-** Mr. Juergen Prugstaller F&B Director Kempinski Hotels +255-****-**** Mr. Thair Jarrar Regional Director of Training Kempinski Hotels +20-11-555*-**** Mr. Olivier Robinet General Manager Starwood Hotels +33 6 0136 7739 Mrs. Faten Halim Area Director of Training Starwood Hotels +20-100-****-*** Mr. Omar Hegazi General Manager Hilton Hotels +20-100-****-*** Others Are available upon request.

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