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Customer Service Manager

Leland, Mississippi, 38756, United States
October 15, 2016

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Deonna Handy

Young college student pursuing a career in becoming a teacher and trying to own a business.

Leland, NC 28451


I have been complimented on my reliability and punctuality; because of these qualities I'm always the first to be called on in a crunch. My best is always given until the job is done; leading a life of excellence is my primary goal in life, personal and professional. I am experienced in most fields, some more than others. I do thrive for a challenge. When I decided to attend college I chose my major as Early Childhood Education and The College of Coastal Georgia located in Brunswick, Georgia will be my conduit to me obtaining my Bachelors Degree. Later on in my I plan on continuing my education to earn my Masters Degree. One of my other long term goals is also to obtain my degree in Criminal Justice or Business Management. I have chosen these fields as a mean to enhance my skills, further my future, and achieve my life goals. I know this will give me the opportunity to be a positive team player for any company that gives me the opportunity to work with them.

Authorized to work in the US for any employer.


Shift Manager

RaceTrac Petroleum, Inc. - Brunswick, GA-January 2016 to August 2016

Collect gas prices from different gas station, delegate tasks, count the safe, control cash handling, manager works on computer, check in vendors, write checks.


Stay late, cover extra shifts, come in early.

Skills Used

Lotto, cash wrap and cigarettes.


RaceTrac Petroleum - Brunswick, GA-February 2015 to January 2016


Worked cash wrap area, count registrar money up and down, cooked food items, clean, greet customers, etc.


Taking initiative and covering shifts when employee cannot come in to work.

Skills Used

Learning cashier, learning how to do lotto, and count money fast.

Keurig Customer Service Agent

eBay Enterprise/Adecco - Brunswick, GA-August 2014 to January 2015


• Interact with customers via telephone to provide information

• Process transactions and reply to inquiries about products and services

• Use computer system to track, gather information, and/or troubleshoot customer issues

• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

• Achieve productivity standards and goals while maintaining the highest level of customer service

• Refer unresolved customer issues to designated call center department or supervisor for resolution


Dealing with angry customers, sending out out of warranty brewers and wr brewers, keeping my talk time down, and keeping customer off of hold under a minute.

Skills Used

Humble, politeness, great quality and phone skills, customer service care and positive attitude.

Toddler 1 Lead Teacher

Akeba Academy Daycare and Party Center - Brunswick, GA-January 2012 to October 2013

Job responsibilities consisted of: Created lesson plans for daily activities with the toddlers, set up phone and visual with the parents, assisted them in their development from toddler to toddler 2 (potty trained, colors, shape and developmental skills).

Admin Assistant/Receptionist

Southeast Georgia Health System Brunswick Campus(Volunteer) - Brunswick, GA-June 2010 to August 2012

Guest Services: Front Desk

Scheduler: Centralized Scheduling

Receptionist: Maternity Ward

My range of job responsibilities consisted of: Answering switchboard, scheduling appointments, directing patients, filing charts, registering patients, data entry, patient admissions and documenting information for birth certificates.

Medical Office Assistant

Community Care Pediatric - Brunswick, GA-May 2009 to September 2011

I was volunteering here, I worked with the medical office assistant and the nurses through the summers of my middle school years. I did everything, from answering phones, filing paperwork, pulling charts and even holding patients down as nurses give them their shots. I even help the doctors out from time to time.


Undergraduate in Childhood Education

College of Coastal Georgia - Brunswick, GA

2013 to 2015


Glynn Academy High School - Brunswick, GA

2009 to 2013


Medical Office Assistant (3 years), Switchboard (2 years), Communication Skills (4 years), Organizational Skills (4 years), Leadership skills (2 years), Customer Service Skills (4 years), Teamwork (5 years)


Associate of the Month

October 2015

Rewarded as a cashier at RaceTrac

Manager of the Year

January 2016

Rewarded at Racetrac for the region.



• Hard worker can multi task, patient and reliable.

• Loyal, dependable, responsible and trustworthy.

• Great at organizing or putting colors or designs together.

• Creating fashion and style designs

• Designing and arranging objects

• Sketching original designs for materials and products

• Working as a member of a design team

• Collecting information about laws and regulations

• Compiling and cataloging written information

• Giving information on events and procedures

• Interviewing people to obtain information

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