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Sales Manager

Aurora, Colorado, United States
October 14, 2016

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Linda R. Donelson

Mobile: 720-***-****

Evening Phone: 303-***-****



Nordstrom Bank

Account Services

Centennial, Colorado 09/2015-Present

Operate automated dialer system that generates customer telephone calls to collect on past due accounts in order to minimize losses

Take telephone calls on collection accounts; set up arrangements and offer payment options to enhance and preserve customer relationships. Process pay-by-phone arrangements for delinquent accounts and answer customer questions. Note payment arrangements and update account maintenance screens on PC. Review and research past due accounts to find current addresses and telephone numbers

Review department procedures and policies regularly for updates. Maintain a high level of discretion and confidentiality.


Clinique Sales Associate

Aurora, Colorado 09/2014-9/2015

Greet customers, facial clients, keep a client registry file, cashier, answer phone, achieved sales goals, keep counter clean and orderly, practiced safety and sanitation guidelines on products, mail order shipments, educate customer on beauty products, opened and closed register.

Cherry Creek Schools 08/2013-06/2014

Food and Nutrition Specialist

Aurora, Colorado

Greet Students, prepared and assist preparation of food in accordance with departmental sanitation regulations, set up serving lines and placed food on trays at mealtime, served and assist guests with food and drinks, cashier, stocked and counted inventory, checked e-mail for classes or new rules and regulations, took lunch payments from parents, teachers and students and input in appropriate account, maintained a clean and professional work environment.

Neiman Marcus 07/2011-01/2012

Product Specialist

Denver, Colorado

Greet customers, managed Orlane skin care line, facial clients, established and grew a personal counter client registry file, cashier, proactively seek opportunities to recommend creative strategies and participate in special events to achieved sales goals, ordered stock and updated stock reports, answered phone, faxed recap of sells to account representative, opened and closed register.

Kaiser Permanente 5/2009-5/2011

Account Administrative Representative

Denver, Colorado

Performed account maintenance, answered phones, billing reconciliation reporting. Duties also included database maintenance and research tasks to support the contracts administration, open enrollment data entry, member cancellation data entry, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards to provide facilities support, and to enter documents into the workflow imaging system.

Macys 9/2006–3/2009

Clinique Counter Manager /Fine Jewelry Clerical

Denver, Colorado

As a Clinique Counter Manager I was responsible for achieving sales and credit solicitation goals while displaying knowledgeable and professional customer service. Took initiative to present and sell merchandise in a professional and proficient manner through product demonstrations. Proactively seeked complete and accurate information on the features and benefits of the product line. Trained, coached, and developed a staff of beauty advisors to achieve their personal productivity and company goals and objectives. Established and grew a personal and counter client registry file, per company and vendor standards. Support selling effort by maintaining department through stock replenishment and good housekeeping procedures. Proactively seeked opportunities to recommend creative strategies and participate in special events that impacted the store’s overall business performance. Partnered with the Cosmetic Department Manager, Account Coordinator, and Regional Merchandise Manager to identify business driving opportunities.

As Clerical, I was responsible for checking e-mail to inform fine jewelry clerks of sales or company-wide changes, checked-in inventory, sent out TRN’s (Transfers), RTV’s (Return to Vendor) and damages, sent out ring sizing’s, watch sizing, typed up Diamond Certificates, e-mailed special orders, greet customers, some cashiering, processed credit card payments, re-ticketed fine jewelry, made sure reports were done correctly for auditor.

University Of Colorado Hospital 5/2005–5/2006

Care Team Assistant

Aurora, Colorado

Performed patient registration functions. Collected co-pay, scheduled patient appointments, insurance authorization and pre-certification approvals from health plan or primary care physician. Documented patient calls on electronic medical phone notes, appointment reminder calls Verified guarantor information, charge entry and hold bill resolution. Provided efficient flow of clinical information via paper and electronic medical records, and faxed requests for MRI, CT, Bone scans and X-rays.

Mile Hi Neurology Services P.C. 7/2002-3/2005

Front office Administrative Assistant

Provided general clerical duties including greet patients, assisted doctor with special test with patients, appointment reminder calls, data entry, collected co-pay, filed, scheduled patient appointments, answered phones, faxed requests and medical records, billing, set up DIME's with doctor and meetings with drug representatives, prepared charts for the next day, sent charts to retention, and some insurance verification.

US West Direct/Qwest Dex 2/1995-6/2002

Office Administrator Closing/White Page Specialist

Aurora, Colorado

Prepared in column White, Yellow and Government listings of the mountain area for it's final process before going to the printer, met aggressive deadlines for book publication, proof read, paste-up in column and display ads, communicated with sales, copied books, research on Dart, Mac Vantage, Holos and job finder, shipped books, filed, faxed, and receive phone calls from sales and customers.

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