PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

PATRICIA LACY

***** *. ****** *** *******, TUCSON, AZ 85747

C: 765-***-**** acw2bi@r.postjobfree.com

Optimistic, creative and hardworking individual looking to join the team at an exciting, charming and unique facility. I enjoy helping customers find what they need, discover new products and have a positive overall experience. Respectful, outgoing and courteous individual looking to join a team committed to excellent customer service.

Customer service-oriented

Cash register familiarity

People-oriented

Detail-oriented

Excellent problem solving skills

Sales experience

Excellent communication skills

Strong work ethic

Friendly demeanor

Goal-oriented

PIZZA HUT / LA RAZA PIZZA INC.

Prep/Cook/Delivery Driver/ Dishwasher New Castle, IN August 2009 - October 2010 Delivered food items to business's and private residence. Prepared food items

Placed food trays over food warmers for immediate service Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.

Relayed food orders to cooks

Displayed enthusiasm and knowledge about the restaurant's menu and products. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Portioned, arranged, and garnished food, and served food to waiters or patrons Prepared daily food items, and cooked simple foods and beverages Ensured food was stored and cooked at correct temperature Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.

Stored food in designated containers and storage areas to prevent spoilage Took food orders and relayed orders to kitchens or serving counters Communicated with other kitchen team members to ensure food was prepared on time and correctly Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Stocked service stations with items such as ice, napkins, and straws Provided excellent customer service

Consistently offered professional, friendly and engaging service. HENRY COUNTY HOSPITAL

Patient Care / Telemetry and desk clerk New Castle, IN June 2003 - February 2009 Maintained accurate records of patient care, condition, progress and concerns. Documents objective data and routine aspects of patient care. Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Answered patient calls for care and feeding.

Assisted with patient transfer and ambulation.

Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Provided pre- and post-operative care.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. GAS AMERICA

Sales Associate Hagerstown, IN April 2000 - October 2003 Trained new cashiers on procedures, customer service and sales techniques. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Built long-term customer relationships and advised customers on purchases and promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Developed reputation as an efficient service provider with high levels of accuracy. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases. Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Counted and maintained sales drawer. Provided paperwork for shift. SPEEDWAY / EMRO MARKETING

StoreManager Benton Harbor, MI January 1993 - November 1994 Conducted store inventories once per quarter.

Assigned employees to specific duties to best meet the needs of the store. Reported to the district manager regarding all store and staff issues. Organized special events in the store.

Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the store.

Oversaw daily store operations for staff of 6 employees. Composed and drafted all outgoing correspondence and reports for the corporate office. Oversaw inventory and office supply orders.

Processed accounts receivable and accounts payable. Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. EDUCATION

Built relationships with customers to increase likelihood of repeat business. ASSOCIATE OF APPLIED SCIENCE Medical Assistant

Ivy Tech

Richmond, IN 2004

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