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Sales Customer Service

Chandler, Arizona, United States
October 17, 2016

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**** * ****** ***** ****

Chandler, AZ 85249

480-***-**** or 520-***-**** •

Professional Objective

Seeking a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. Also, be an asset to my employer by displaying high motivation, confidence, and drive for any position level. I am a self-starter with a driven a motivation to succeed in a fast paced environment?

Summary of Qualifications

Sales & Management:

•Innovative professional with 8 years of progressive experience within the automobile sales industry

•Skilled to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations

•Expertise in pricing strategies, client relations, and marketing

•Proven record of reaching sales objectives and creating customer base

•Ability to manage multiple accounts successfully

•Ability to communicate and interact with people

•Marketing and sales skills

•Product Knowledge Development

•Strategic Planning

•Sales Goals Attainment

•Customer Relations and Education

•Good Organizational Skills

•Exceptional Time Management Skills

Management Development:

•Promote Safety in all construction environments, by recognizing potential adverse consequences of my surroundings

•Continuously develop and train on phone skills, sales techniques and customer service skills.

•Experience in Plant metal shop environment

•Participate in building Lean processes across the organization

•Highly motivated team player with strong interpersonal skills

•Comfortable communicating with all levels of management

•Working closely with leadership to improve efficiency of build process

• Further the branch's growth and profitability through capturing reservations, qualifying the reservation and utilizing the rental qualification guidelines and rate quotes in accordance with the rate menu.

•Takes initiative for self-development.

•Creatively responsible for generating new ideas and? Or recognizing imaginative approaches to work-related solutions.

•Willingness to choose alternatives.

Professional Experience

Hertz Corp., Glendale, Arizona

Manager Trainee, June 2015 – Present

Provide assistants to location managers to achieve location sales and margin goals

Provides support for the branch's business plan by assisting the location manager with billing issues and processing payments

Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts

Ensures location is clean and organizes site facilities to ensure professional appearance and positive customer service

Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).

Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.

Madden Industries, Renton, Washington

Welder, October 2013 – November 2013

•Production welder using MIG & Flux-core welding techniques in a fabrication shop environment

Aerotek, Bellevue, Washington

Journeyman Welder, February 2013 – September 2013

•Production welder using MIG & Flux-core welding techniques in a fabrication shop environment

Larson Automotive Group, Fife, Washington

Sales Associate, August 2012 – December 2012

Automotive Sales with proven history to meet and exceed sales goals on a quarterly basis.

Magic Nissan, Everett, Washington

Sales Associate, April 2012 – August 2012

•Automotive Sales with proven history to meet and exceed sales goals on a quarterly basis.

•Employee of the month in May 2012


University of Phoenix, Phoenix, Arizona

Bachelor of Science in Business Management, July 2014 – Present

GPA 3.8

•Achieving Bachelor of Science in Business Management Degree

•Relevant Courses: Business Communication

Everett Community College, Everett, Washington

Certificate in Certification in Welding, August 2009 – May 2011

GPA 4.0

Welding Certification – Mig Welding Structural Steel

Additional Information


Computer Skills to include extensive knowledge in Microsoft Office suite applications:

Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Visio

Strong Analytical Skills, Exceptional Customer Service Skills, Business Communication Skills,

Effective Leadership Skills

US Military Experience

•United States Army 1995 – 1998 HHT- 1/11th ACR (FC) ARMY/RA


2015 Member of the National Society of Collegiate Scholars - The National Society of Collegiate

Scholars, is an honor society for high-achieving first- and second-year college students at 300+

universities across the country

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