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Customer Service Sales

Hollywood, Florida, United States
October 16, 2016

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**** ****** ****** *****

ORLANDO, FL 32829 407-***-****


A position where I can be an asset and utilize my interpersonal and sales skills which afford me the opportunity to grow as a professional.


06/14 - Present

Aba Auto Parts, 366 N County Road 13, Orlando, Florida 32833


Answered phone calls.

Customer services.

Data Entry.

Inventory analyst.

03/10 – 04/14

Ace Cash Express, 499 State Road 434, Suite 1025, Altamonte Springs, Florida 32714

Center Manager – Pilot Program

Responsible for managing and planning staffing needs using the scheduling and labor appropriately.

Responsible and accountable for increasing sales and profitability

Manages conflict effectively.

Leads the performance appraisal process by delivering timely and valuable developmental feedback.

Develops overall center strategies and tactics to achieve sales, service and operational goals.

Ensures the implementation and effective application of processes, tools and systems require to meets customer needs.

06/08 – 10/09

Amscot, 10607 East Colonial Drive, Orlando, Florida 32817

Financial Service Associate

Managing multiple bill payments.

Make concentrated effort to solve problems.

Followed teller over and short procedure.

Managing collection calls.

Following compliance procedures.

Training other financial associates to make it happen.

Balancing drawer in daily basics.

06/06 – 03/08

Bank of America, 750 South Orlando Ave, Winter Park, Florida 32789

Personal Banker

Ranked top five in promoting all bank’s products by using both negotiation skills and quality assurance.

Ibis M. Gonzalez


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Performed high level of sales productivity in person to person environment by maintaining the channels of communication and providing excellent customer service.

Increased monthly sales with aggressive outline and development of marketing strategies with specific target markets.

Achieved top ranking productivity results while observing company policies and procedures.

08/05- 12/05

Dillard’s, 8001 S. Orange Blossom Trail, Orlando, Florida 32824

Department Manager

Supervised the performance of about 18 employees.

Prepare monthly schedules.

Extensive customer service along with client retention as well as achieving sales goals.

Maintenance of sales floor and stockroom organization and appearance.

Department Assistant Manager (May 2005 – August 2005)

Co-supervised employees, sales, markdown, promotions, returned to vendors and performance.

Inventory control.

Salesperson (October 2002 – May 2005)

Cash handling experience and clerical work as required.


Colegio Universitario Tecnologico

AD in Physical Therapy Assistance

Ponce, Puerto Rico 00731

1989 – 1991


Office software


Fully proficient in English and Spanish


Primerica Financial Services Entrepreneurial Certification (1998)

Certified in Franklin Quest, Time Quest (1998)


Available upon request.

Contact this candidate