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Customer Service Project Manager

Hyattsville, Maryland, United States
October 16, 2016

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**** ***** ***** **. ***** Marlboro, M.D. 20772 (H) 301-***-**** (C) 202-***-**** Email:

Professional Summary

Friendly Customer Service Agent skilled in communication amongst people of diverse cultures, providing exceptional customer service. Natural leader with a passion for team building, and providing positive moral experiences. Offers versatile management skills, and encourages upward mobility. Readily adapt to changes, and possess strong problem- solving skills.


Managerial Experience

Excellent Communication

Records Management

Grounds/Construction Maintenance

Patient Care

Work History

Radiology Technician Aide 12/2013 to 08/2016

University of Maryland Charles Regional Center- LaPlata, MD

Transport patients to destination area of hospital

Evaluate patient’s medical history, and assist in performing procedures such as MRI and CT department

Responsible for set-ups for patient’s exam, scheduling and data entry into computer systems

Utilize transfer assist devices for patient admission transfer and discharge

Maintain patient privacy and confidentiality of information and records

Report adverse situations and accidents

CPR Certified*

Café Associate

Sam’s Club- Waldorf, MD 12/2013 to 11/2014

Assist customers and associate relations through courtesy, handling cash register transactions

Prepare, stock, and rotate merchandise properly; displaying products in appetizing fashion

Operates equipment necessary which includes, but not limited lifting at least 25 lbs., cleaning supplies, or registers

Receive customer orders and inquiries via telephone

Close department, complete necessary cleaning sanitation duties following food safety guidelines.

Project Manager 04/2009 to 07/2012

Family Affair Cleaning Services LLC- Largo, MD

Handled demolition and construction of foreclosed homes using heavy equipment, assuring safety of surroundings

Provide cleaning for land and buildings, using various cleaning equipment and solutions

Cleared debris, trash and hazardous materials from site and prepared for renovation

Assisted in constructing, repairing, and texturized walls on various surfaces

Utilized electrical equipment such as drills, saws, and hammers to break concrete structures

Snow removal from neighborhood street areas

Maintained company’s equipment inventories and vehicles

Loaded trucks and transported stocks; maintaining and generating supply orders

Assisted customer requests about landscaping and cleaning projects and schedules.

Car Maintenance Engineer 01/2002 to 10/2008

Metro Transit Authority- Washington, DC

Maintained train cars and platforms, providing accurate safety for wide range of customers

Provide accurate and timely responses to customer inquiries, via face to face and telephone

Identify deficiencies, trends, and monitoring areas of imbalances

Operating programs to measure its effectiveness and efficiency.

Support Assistant 03/1997 to 08/2005

Metro Voca Restcare- Washington, DC

Provide excellent customer services to patients, enhancing their experiences

Provide accurate and timely responses, ensuring utmost satisfaction of services

Researched and investigated improvements to practices for application service operations

Developed and implemented procedures for efficiency and effectiveness of the operation

Trained subordinate staff on company policies and equipment use

Received direct visitor inquiries; requisitioned office supplies and maintained filing systems.


Eleanor Roosevelt High School- Greenbelt, MD 05/1991

High School Diploma

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