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Manager Quality Assurance

Lincolnshire, Illinois, United States
October 16, 2016

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Michael W. Grubb

Lindenhurst, IL *****

Phone: 847-***-****, 847-***-****


Work Experience

AonHewitt, Lincolnshire, IL- Lead Systems Analyst (2013 - present)


Led a team of colleagues to provide software validation and testing activities throughout all phases of the system development lifecycle.

Review technical and business requirements as well as technical design specifications to develop and execute test strategy and corresponding test scripts for unit, function, integration, regression and user acceptance testing.

Identify, report and track system defects.

Identify improvements in applications, procedures, processes, and documentation.

Create test data using SQL and manual processes.

Interact with project team, including technical and business resources.

Provide systems expertise, build client-specific technical knowledge, perform impact and root cause analysis on defects and identify high-level and complex system solutions.

Serve as a mentor, subject matter expert and class instructor on multiple topics.

Unit manager of a team of three colleagues.

Hewitt Associates, Lincolnshire, IL- HRO Systems Analyst (Mar ’99–2013)


Managed several client team implementation and conversion projects and was accountable for system configuration, analysis and quality assurance for Calc Engine deliverables.

Created high-level architectural analysis, low level design, and other technical documentation for handoff to team members.

Managed version control and migration of code between development, test, and production environments.

Analyzed and incorporated defined benefit plan provisions, government regulations, acquisitions/mergers, and divestitures into client specific code.

Configured code and executed unit testing and debugging of code.

Served as a Defined Benefit subject matter expert in developing training classes.

Served as an instructor in formal coding and testing training classes.

Created technical reference documentation of system specifications and code.

Monitored, resolved and delegated outstanding programming issues until resolved.

Served on the Lake Cook Business Group Calc Engine Leadership team.

Led information sharing sessions in the Lake Cook Business Group.

Towers Perrin, Southfield, MI- Associate – QA Manager (Jun. ‘98 – Nov. ‘98)


Project manager for General Motors FLEX ’99 annual enrollment.

Organized, managed and led 11 Quality Assurance analysts in health and group benefits testing activities on multiple systems.

Conducted detailed analysis of benefit administration specifications.

Coordinated printing and mailing of benefit enrollment materials to General Motors employees and retirees.

Provided quality assurance testing training to new hires.


The University of Chicago, Chicago, IL

Bachelor of Arts in Economics, June 1998

Honor Student/Dean’s list

Davison High School, Davison, MI

High School Diploma, June 1994

Graduated with High Honors

Presidential Academic Award

Davison High School Academic Award

National Honor Society

Additional Skills/Training

Technical: SmallTalk, DB2, UDB, SQL, Thunderhead, CICS, HTML, MVS/mainframe experience, PERL/CGI, BASIC, PASCALE, Internet, Microsoft Office (Word, Word Perfect, Excel, Lotus Notes etc.), relational databases and data models, Agile and Waterfall methodologies, Tableau

Industry: Deep defined benefit pension plan knowledge, regulatory and legislative knowledge of defined benefit, defined contribution, health and welfare plan provisions and government regulations

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