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Customer Service Representative

East Flatbush, New York, 11203, United States
$20 Hr
October 16, 2016

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Sophia Holmes-Riggs (H) 718-***-**** (Cell) 718-***-****




An independent thinker, Highly initiative with excellent presentation and interpersonal skills

Extensive experience in the Interior Design Industry

Out of the box thinker who goes above and beyond to get new business


April 2011- Feb . 2016 Studio K, Koroseal New York, NY

Showroom Assistant/ Sales Representative

Assist and maintained for the daily functions showroom manager

Assist residential and commercial clients

Take sales orders for textiles and wallcoverings

Data entry of all sample orders

Responsible for the sample dept

May 1998 - Dec. 2010 Stark Wallcovering, New York, NY

Customer Service Representative

Research and review all credit reference

Research & process all new orders for the east coast and west coast


Extensive proofreading of all orders

Daily/weekly distribution of reports to showroom representatives

Data entry of all orders

Responsible for follow-ups on all order with the showroom representatives

July 1991 - May 1998 First Editions, New York, NY

Customer Service Representative

Data entry of all orders

Research and review all credit references

Responsible for east coast and west coast representatives

Generate new orders and a daily rush list for the factory

Responsible for an accurate balance of inventory

Process weekly reports for the east coast and west coast showrooms

June 1989 - April 1990 Argenti Inc. New York, NY

Customer Service Representative/ Returns Authorization Manager

Responsible for 10 special accounts

Processed end of the month and weekly reports

Processed and maintained all cancellations of orders

Responsible for all return authorizations

Inspection of all damaged goods returned

Type all letters for denial returns

March 1988 – April 1989 Telephone Marketing Programs, New York, NY

Tape Librarian Manager

Performed back-up, created tapes, and assigned control numbers

Copy tapes for various departments

Run daily job reports to verify jobs that were performed

Performed library moves for system programmers, keypunch jobs for

different units as well as sources codes and JCL statements on the

Honeywell DPS7 and run different reports

Feb. 1986 – March 1988 Argenti., New York, NY

Customer Service Liaison

In-house liaison between customers and inter-office agents

Quickly and efficiently distribute high level weekly and monthly

departmental reports

Responsible for all research and the updating of programs on the Hewlett

Packard system 3000 and IBM system 43

EDUCATION: Fashion Institute of Technology, New York, NY

Associates Degree, Fashion Buying & Merchandising

Empire Career School, New York, NY

Certificate – Medical Biller 2001

PROFESSIONAL SKILLS: Effective Selling Skills, Productive Contributor,Decision Maker,

Effective Leader,Efficient Worker, Enthusiastic Attitude,

Harder Worker,Team Player, Poised Under Pressure

TECHNICAL SKILLS: The Knowledge of Mac and PC: Microsoft Office,Word, Excel,

Outlook and PowerPoint, AS400, Aurora, Kip Kat, Honeywell

DPS7 Level 6 & 7,Hewlett Packard System 3000, IBM System 34,

DOD/VSE, Digital VT 100


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