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Customer Service

Location:
San Antonio, Texas, United States
Posted:
October 14, 2016

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SUJATHA VENKATRAMAN

Mobile: 210 *** ****

acw1zr@r.postjobfree.com

Objective:

To work in an environment that gives opportunity to enhance my knowledge, challenges to use my expertise, skill set and experience gained towards professional and personal growth.

Career Summary:

6+ Years of experience in the field of Accounts Receivables in reputed organizations like Accenture, Hewlett Packard and Maersk Global Service Center.

Working Exposure in Accounts Receivables, Collections & Accounts Payable

Successfully Transitioned collections from Philippines and implemented the process in shared service center.

Area of expertise:

Accounts Receivables – Credit & Collections

Work Experience:

1. Maersk Global Services - Oct 2015 – Feb 2016

Project # 1

Client : largest Shipping Company in UK

Activity : OTC - Collections

Designation : AR Analyst

Duration : Oct 2015 – Feb 2016

Responsibilities:

Managing the B2B collections process for a largest shipping company in UK.

Accountable for allocation of portfolio and review of collector’s performance.

Handle the customer queries directly and responding and resolving the issues.

Review and analyze the disputes raised by the customers and coordinate with collectors to get them resolved.

To review the remittances and to reduce the unapplied cash or payments

Participating in weekly Summit Calls to discuss top AR offenders

Preparing write off requests

Providing monthly commentary on the top accounts after reviewing with the collectors

Preparing the team reports and coordinating with the quality team.

Key Milestone:

Transitioned the collections process from Manila, Philippines and implemented in shared service center

2. Hewlett Packard – Enterprise Services - July 2013 – Sep 2015

Project # 1

Client : Largest Freight forwarding company in US

Activity : OTC - Collections

Designation : Financial Associate III

Duration : July 2013 – Sep 2015

Responsibilities:

Managing the B2B collections process for a largest freight forwarding company in US.

Accountable for the collection goals and reduction of past due AR for the portfolio assigned.

Managing over 20M worth AR for more than 10 customers on a monthly basis.

Review the bad debts and proceed with collection activities to reduce them.

Review and analyze the disputes raised by the customers and coordinate with stations or billing centers to get them resolved and paid

Perform Due diligence before an account is moved to a 3rd party agency

Strategizing and prioritizing the bad debt reduction

Participating in weekly Summit Calls to discuss top AR offenders

Preparing RCA’s for delay in payment and to review the same with management / customer for rectification.

Providing monthly commentary on the top accounts in the portfolio assigned along with the issues and action plan

Preparing the team reports and coordinating with the quality team.

DSO Reduction and Maintenance

Key Milestone:

Awarded as Best New Bee for the IV Quarter 2013 – 2014

Received “YOU MADE A DIFFERENCE” award for III Quarter 2014 – 2015 for reducing the bad debts below 5%

3. Accenture Services Pvt. Ltd - Jun 2006 – Jan 2010

Project # 2

Client : Largest Pharma Company in US

Activity : Accounts Payables and Accounts Receivables

Designation : Senior process associate

Duration : May 2008 – Jan 2010

Responsibilities:

Managing both AP and AR for the customer

Ensure the SLA targets are met for the month

Planning the daily production for team Members

Training new members and continuous training for existing members

Handling customer calls and resolving the queries

Preparation of MIS reports

Ensuring the internal quality requirements are met

Key Milestone:

Won Numero Uno Award in for achieving the collections cash target.

Received spot awards for making more no of calls and topping the 3 hours talk time.

Project # 1

Client : Chubb Electronics security

Activity : F &A – Data Processing

Designation : Process Associate

Duration : Jun 2006 – May 2008

Responsibilities:

Email support to both client and customer and Sorting out payment plans

Calls including both inbound and outbound.

Recording payments that are made

Organizing customer files (every job has paperwork and admin)

Chasing debtors and late payments

Tracing debtors who move without telling the company (with the help of credit bureaus, telephone providers and even the post office)

Key Milestone:

Have received appreciation mails from clients for reducing the aged debts.

Academic Qualifications:

Bachelor of Commerce Madras University in 2006.

Diploma in Software Engineering from NIIT in 2006

Additional Information

Total years of experience

6.4 years

Date of Birth

27-Feb-1986

Passport

Yes

Education

Bachelor of Commerce

Marital Status

Married

Address

16650, Huebner Road,

Apt 827, San Antonio,

Texas 78248

I here by declare that all the particulars given here are true to my knowledge.

Place: San Antonio Sujatha Venkatraman

Date:



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