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Customer Service Manager

Columbia, Missouri, United States
October 14, 2016

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Charles D. Yocum

. **** east hwy hh Columbia, MO 65202


CoverLetter with resume new.docx

Friday, October 14, 2016


Attn: Management

Columbia, MO 65202


My name is Charles Yocum. I am very interested in the position of Forklift driver/night time stocker. I am currently a student at Bryan University studying towards an Associate’s Degree in Business Administration and Management. I will graduate in August, 2017.

I have excellent organizational and listening skills, and I communicate well both written and verbally. I have 4 years of experience in light industrial work as well as 2 years of operating forklifts and shipping and processing. I have 320 hours of building and assembly/blue print reading/electrical installation, 420 hours of vocational cabinet making with 9 years of customer service experience. I also have numerous hours of inventory management. I have a very dynamic personality, love working with a team to find new solutions, I’m sincere and loyal and I take great pride in my job and accomplishing tasks. I multitask very well and engage in critical decision making.

I’m applying for this job because I know I will bring a new dynamic value to the team. I’m very structured and upbeat and I will work hard and long hours. I accept all challenges. I will inspire and motivate others and I’m fair to all. I’m very positive and respectful and I believe in constructive feedback. I will take no short cuts and get the job done every time on time. I will exceed all expectations and focus on the quality of my work. I will take every opportunity to make this company grow while communicating and processing information methodically. There will be no mistake in hiring me.

Thank you for your time and consideration.


Charles D. Yocum

Charles Yocum

6704 East Hwy Hh

Columbia MO 65202


Home: none

Work:573-***-**** -


Hubble Power Systems is committed to providing Safe, effective and outstanding products and direction that offers excellent customer service while maintaining the confidentiality of each customer.


Skilled in shipping and processing, Detail oriented with getting products ready to be shipped and sensitive with confidential account information provided by clients

Wide knowledge of General Distribution Duties - Typing, Data Entry, Scanning, Filing, Greeting customers.

Skilled at registering products, insurance verification, and maintaining great records

Superb ability in light industrial work/blue print reading/forklift/and industrial operating systems. maintain multi-line phone system efficiently and utilize good interpersonal and effective communication skills both written and verbal

Proficient knowledge of Microsoft Office 2013/sap system/words/and excel


Hubble power system distribution CENTER –Centralia Missouri 06/2014 – present

Shipping clerk/ forklift operator

Deliver outstanding customer service when answering incoming and placing outgoing phone calls

Accountable for the scheduling of multiple truck drivers (7 to 15 daily)

Initiate the closing of DAILY/ international shipping reports

Create accurate summaries from received and shipped reports

provided excellent customer service when meeting and greeting each truck drivers as they arrived form their docking stations

Assisted truck drivers with the completion of required paperwork

Scheduled drivers upon phone request or when they were exiting or interring the office

EVANS PROPERTY MANAGEMENT – Fulton Missouri 5/20o1 – 12/2008


Greeted customers/inventory/file documents/collect rent/and all maintenance

Assisted with janitorial/cleaning/construction labor work/cabinetry work and assembly

Effectively & efficiently facilitated renters needs and concerns while maintaining and providing excellent customer service


SAMGOODY’S – Fulton, Missouri 2003

Cashier and customer service

84 LUMBER – Fulton, Missouri 2000 – 2001

Lumber yard manager



High school –Terre haute, Indian

Cumulative GPA 3.1/3.4

Bryan University - Columbia, Missouri current/graduate date august 2017


Successfully completed Thought Patterns for Success provided by The Pacific Institute

Successfully obtained vocational cabinet making Certification provided by Greenville vocational Institute, Inc. date 07/2013

Completed 420 hours in vocational cabinet making date 02 /2013

Completed 320 hours in vocational building trade/electrical/blur print reading and lite drywall insulation date 10/2011


Class E Chauffer’s licenses/ forklift licenses/drivers licenses

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