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Customer Service Manager

Location:
Dolton, Illinois, United States
Posted:
October 14, 2016

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Profile

Dedicated, hard working team player looking to utilize skills and experience as well as gain valuable and everlasting experience.

Experience

QA LINE PACKER, INTERLINE BRANDS INC; LOMBARD, IL. 2015-PRESENT

Responsible for inspecting and verifying orders placed on conveyer belt by pickers. After confirming orders are correct, carefully pack orders in boxes, process, ship, and transfer to dock for pickup.

TEACHER ASST., CHILDREN ON A MISSION DAYCARE; COUNTRY CLUB HILLS, IL. 2013-2015

Responsible for overseeing toddlers with day to day activities including, making weekly lesson plans, assisting with class work, teaching basic numbers and letters, creative movement, and working on coordination skills.

OUTBOUND COLLECTOR, ENOVA; CHICAGO, IL. 2011- 2013

Responsible for performing over 450 collection calls to attempt to collect debts. Obtained knowledge of operating dialer and portal system. Responsible for meeting monthly goals and targets. Processed same day transactions as well as set up future payment arrangements.

ASSISTANT MANAGER, PLS FINANCIAL; CALUMET CITY, IL. 2008-2011

Responsible for processing payday and title loans, processing payments, balancing cash drawers and master safe, verifying every loan that is being processed by customer service reps, making courtesy & collection calls daily, and reporting daily numbers to the district manager.

Education

Harold Washington College, Chicago, Il. 1997

Banking certification

Percy L Julian H.S Chicago, Il. Graduated 1996

Skills

Proficient in MS Word, Excel, and Powerpoint

Type 45 wpm

15 years cash handling & managerial experience

References

Charles Dockery, former supervisor, 708-***-****

Cynthia Tolar, former supervisor, 708-***-****

Edith Paul, former manager, 708-623-519



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