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Customer Service Sales/ coordinator / Team leader / Supervisor

Tiruchirappalli, Tamil Nadu, India
October 14, 2016

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Resume of Somasundaram Jaganathan * P a g e


No; 13, 4th cross - South Extension

Amman nagar, kattur, Trichy

Trichy Tamil Nadu India -620 019

Mobile: 0091-8220904064 CAREER OBJECTIVE

“I am seeking an opportunity to merge my initiative, enthusiasm and 28+ years of proficiency to add value, both to the organization and myself. I aim at expanding my horizons and developing skills in the field of to work in a dynamic environment, which provides opportunities for my growth.” AREAS OF INTEREST

Sales Management Preventive Maintenance Operations Management

Procurement Maintenance & Repair Business Development

Spare Parts Management Contract Management Business Strategy SKILL SUMMARY

Communication Communicate Precise Information, Defining, Explaining, Interpreting Ideas, and Teaching/Training, Listening, Negotiating, Presenting & effective client management.

Managerial Analysing, Assigning, Coordinating, Decision Making, Delegating, Evaluating, Flexibility, Implementing, Inspecting, Instructing, Motivating, Organizing, Problem Solving, Scheduling, Staff Development, Resource Management, Accounting & Finance and Project Control.

Leadership Ability to learn, Adaptable, Ambition Drive, Assertive, Confident, Attention to detail, Self-Motivated, Tactful, Team Leader, Listening, Reflective, Resourceful and Problem Solving.


Results driven professional with over 28+ years of cross functional experience in Sales & Service Operations, Administration and Maintenance in the field of oil & gas, Marine, Construction and Industrial Companies.

Target & Result oriented, diligent, and well organized professional with management expertise; equipped with extensive experience in materials, service management and customer service.

Demonstrate exceptional verbal and written communication skills, combined with great interaction and rapport-building expertise.

Excellent communication, self-motivated, initiative to learn and shows high level of creativity and innovations to evangelize new ideas, analytical & negotiation skills with strong organisational and team building abilities.

Holds the distinction of rendering value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Sound Techno Functional knowledge on High Pressure hoses and Fluid connectors.

Familiar with services which include Hose Assemblies, Hydraulic systems & Component’s, Logistics & Stock Management, Greasing & Lubrication Systems, Application specific services, Training and Technical support.

Overhaul & Repair of Cylinders, Pumps, Valves & Power Pack.

Installations of Hydraulic line machines, rigid tube bending and welding.

Negotiating tender and contract terms and conditions to meet both client and company needs

Depth in handling operations involving resources planning, in-process inspections and co-ordinations with internal/external departments.

Sound Knowledge, Experience and Technical Skill in making Various Kinds of Hose Assemblies (Hydraulic Industrial & Large bore Hoses, S.S Teflon & Convoluted Hoses UHP (up to 40000 PSI) Spir Star Hoses like water jetting, Tube lancing, EHP Jetting, Hydro testing applications and B.O.P lines. Stainless Steel Metallic Flexible Hose Assemblies S.S Expansion Bellows and many more) and related products & Services.

Expert in making of Stainless Steel Flexible hose assemblies ranges from ” to 8” I.D and Stainless Steel Expansion Bellows ranges from 1” to 72” .

Excellent hands on skill on Hydrostatic Testing, Hydraulic tube Bending & Caterpillar Hose Assemblies (XT-3, XT-5, XT-6)

Proven ability in enhancing process operations, optimising resources & capacity utilisation, escalating operational efficiency; while curtailing costs & expenses. WORK EXPERIENCE

Company Name Location Designation Duration

Manuli Fluiconnecto Hydraulic Services L.L.C Abu Dhabi Sales Supervisor Sep 2015 To Jan 2016

Hydro Power Trading L.L.C Fujairah Branch In charge May 2014 To Mar 2015

Hitec Technical L.L.C Abu Dhabi Supervisor Jul 2012 To Oct 2013

Powertec Engineering Kerala Working Partner Jun 2008 To Jun 2012

Gates Fleximak Oil Field Services Abu Dhabi Hose Doctor Jun 2002 To Apr 2008

ENZED oilfield services/Trading L.L.C Abu Dhabi TIG Welder Oct 1995 To Nov 2000

Modern Mechanical Electrical &Transport Co Bahrain 6G Welder Jun 1992 To Apr 1995

Engineering works at Nagapattinam Tamil Nadu Fabricator &Welder Apr 1991 To May 1992

Sing marine Dockyard and Engineering PTE Ltd Singapore Welder May 1989 To Mar 1991

Navbarat Engineers & Contractors Tamil Nadu Welder Jun 1986 To Dec 1988 Resume of Somasundaram Jaganathan 2 P a g e

Roles & Responsibilities:

Sales Competencies

1. Develop and implement creative, highly successful sales strategies. 2. Perform comprehensive market analyses and achieved consistent sales performance. 3. Performed extensive competitive analysis to identifying rival strategies; initiated counter-strategies and programs to surpass our competition. This resulted in sustained sales growth and increased market share. 4. Identify new opportunities for expansion; implement appropriate sales and marketing strategies 5. Negotiating on the technical and commercial aspects of Project orders. 6. Effective supply chain management & solutions provided in totality for reaching product to the end-user at right time, right place, right quantity at lowest possible cost. 7. Quoted for various project enquiries which were converted to orders 8. Managing the supply chain management function; developing commercial sourcing strategies to meet present and future supply requirements.

9. Deft in managing the wide spectrum of tasks in procurement, vendor development, facility management, contract management, inventory management, logistics & distribution across the supply chain. 10. Involved in techno-commercial negotiations and managing contracts with vendors, transporters and other external agencies

Technical Competencies

1. Assembling of all kinds of Hoses like Hydraulics, Industrial & Large Bore Hoses, UHP Spir Star Jetting Hoses, Water Blast, Composite Hoses, Test Point, TP Hoses, HP & LP Breathing Air Hoses, Drilling Hoses like Rotary Drilling / Vibrator, Choke & Kill, Sour Gas (H2S) Service, Cementing Hoses, B.O.P. Lines, S.S Metallic Flexible Hoses and S.S Expansion Bellows, Metric Tubing & Bending, 2. Skilled, and experienced in welding operating using SMAW/ GMAW/MIG/TIG/FCAW (inner - outer shield). Manual or Semi-Automatic. Arc air gauging, Plasma cutting, Gas cutting (manual - Automatic).Bras Welding and Brazing.

3. Experience working with stainless steel, Galvanized, iron cast, High carbon, nonferrous materials. 4. Steel Fabrication, Construction, mechanical and Piping. 5. Experience working with stainless steel and Galvanized materials, Gouging, Cutting, Grinding and Brazing. 6. Performing quality gas metal weld testing and arc welding. Maintaining and repairing wire and welder feeder as required (MIG welding).

7. Support fabrication to main shop maintenance & remote workshop facilities, modified special tools to support plant maintenance.

8. Maintain, repairing, modification & defect / failure inspection to all Earth moving / Heavy equipment on field, especially for GET / Machine attachment, Bucket, Frame, vessel. 9. Installing and renovated,repaired and fabrication and maintained a verity of piping systems dealt with all phases of piping systems, dealt with all phases of pipe fitting and welding. 10. Responsibility is to help team to prepare safety arrangements at the location, arrangements for project & welding to be done and housekeeping after completion of the work. EDUCATION CREDENTIAL


NAC (National Apprenticeship Certificate) National Council of Vocational Training

1986 69

I.T.I (Industrial Training Institute) Government IT 1984 80 TECHNICAL SKILLS

Operating System Windows XP, 7, 8, 9x /Linux/ Vista Office Packages MS Office, MS DOS


Professional, Growth Oriented, Easy Adaptive and Quick Learner.

Talented, Independent, Responsible, Hardworking and efficient in analytical complex solving issues.

An extrovert with very good blending capabilities.

Ability to deal with a diverse range of cultures and nationalities internationally.

Highly competent self-motivated, hard-working with the ability to rapidly learn and apply new skills. PERSONAL DETAILS

Name Somasundaram Jaganathan Languages Tamil, English, Hindi, Malayalam Father’s Name T.Somasundaram Date of Birth 25-06-1966 Sex Male Marital Status Married

Nationality Indian Passport No N0638132

Age 50 Native Place Trichy


I (Somasundaram Jaganathan) hereby declare that the above information given by me is true to the best of my knowledge.

Place: Yours Sincerely,

Date: (Somasundaram Jaganathan)

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