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Customer Service Administrative Assistant

October 14, 2016

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: Las Piñas City, Philippines

: +63-927-***-****



A college graduate seeking a challenging career in an organization that will provide an opportunity to capitalize my abilities and skills in fields of business administration particularly in marketing management PROFESSIONAL EXPERIENCE

Export Customer Service (July 2016 – present)

Cosco Philippines Shipping, Inc.

- Processing of export bookings/ shipments of the clients (until final booking)

- Communicating with the clients to their initial shipping details

- Assist and informing the clients regarding document revisions, informing about their updated documents, and other concerns.

- Attending email inquiries regarding shipping schedules

- Communicating with the counterpart regarding to shipments Import Customer Care Specialist (April 2016 – June 2016) China Shipping Manila Agency, Inc.

Malate Manila, Philippines

- Attending import arrival inquiries thru telephone and email

- Inform clients regarding vessel arrival schedule and status, container import free time of demurrage and detention, container deposit fees.

- Generate and sending out arrival notices for incoming shipments

- Provide listing for the shipments

- Assist clients to their container refund request and coordinate with EQC and/ or Accounting Dept.

- Sorting and checking of cheques of container deposit refund available for the clients Equipment Control Staff

China Shipping Manila Agency, Inc. (September 2015– March 2016) Malate Manila, Philippines

- Attending phone inquiries of refund

- Verify and receive container deposit refund requests from customers

- Daily monitoring/ encoding of container request refund

- Process and prepare request for payment for container deposit refund

- Prepare updated reports related to container deposit refund

- Computing Demurrage Charges

Sales Admin & Marketing Department (internship program) (December 2014 – March 2015) Ford Motor Company

Alabang, Muntinlupa City, Philippines

- Provided administrative assistant support to the department

- Assisted on the inventory of new and available vehicles in the showroom

- Handled documents of newly released vehicles by different sales agents

- Responsible for office organization including: maintaining office filling systems

- Additional duties as required by the immediate supervisor ACADEMIC QUALIFICATION

Bachelor of Science in Business Administration (June 2011 - April 2015) Major in Marketing Management

University of Perpetual Help System DALTA (UPHSD)

Las Piñas City, Philippines


Personality Development Course (May – July 2015)

The Talkshop

Makati City, Philippines

The Role of Managerial Accounting in Entrepreneurship (October 2014) University of Perpetual Help System DALTA

Las Piñas City, Philippines

2nd UPHSD International Business: (July 2014)

“The Role of Japan Economy in ASEAN Integration”

University of Perpetual Help System DALTA

Las Piñas City, Philippines

Leadership Planning and Budgeting (May 2011)

SK Council, Las Piñas

Cecile’s Restaurant BF Resort, Las Piñas City, Philippines ORGANIZATION

SangguniangKabataan (SK) or Youth Councils a local youth legislature in the village which led the local youth program and projects of the Philippine Government served as SK Kagawad or Youth Councilor

(2010 – 2013) Barangay C.A.A. / BF Homes International, Las Piñas City Government, Philippines PERSONAL INFORMATION

Date of Birth: 19 February 1994

Nationality: Filipino

Civil Status: Single

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