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Customer Service Care

Location:
Mauritius
Posted:
October 14, 2016

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PERSONAL DETAILS

Name : Sidonie

Surname : Marie Béatrice Sévèrine

Phone No. : +230******* / +23057852165

Address : **, ******* **** ****** *******

Email : acw1s7@r.postjobfree.com

D.O.B : 16 June 1990

Driving Licence : Cars

QUALIFICATIONS

Diploma in Tourism Management 2011-2013

Including : Marketing, Accounts, Law, Human Resource, Customer Care, Comminication, Events, Vente, Economics, Geography

École Hôtelière Sir Gaëtan Duval

Inbound Tourism (Certificate)

École Hôtelière Sir Gaëtan Duval

2009 – 2010

Higher School Certificate

Mauricia Institute

2007 – 2008

School Certificate

Mauricia Institute

2007 (June)

OTHER CERTIFICATS

Welcome day (Hilton Mauritius Resort & Spa)

Undergone of training ( White Sand Tours Ltd)

WORK EXPERIENCES

Ground 2 Air

Actual work as customer service agent (Ground handling operation)

3 years

Coquille Bonheur

Tourist Guide

2011 (January - March)

Concorde

Tourist Guide

2010 – 2011 (December - March)

Multi Contact Ltd

Agent

January 2009 - June 2009

Call Center

JOB WEEKS

Onirik Designs

Decorator

20th Upper Plain Wilhems

Scouting program

INTERNSHIPS

Mauritius Duty Free Paradise (MDFP)

Customer Care

26th November 2012 – 19 January 2013

Paradis Hotel & Golf Club

Guest Relation Department

18th June – 14th August 2012

Andrea & l’Exil Lodge

Food and Beverages Department (F&B)

14th May – 14th June 2012

Airmate Ltd

HOTAC Department

20th June – 5th August 2011

Hilton Mauritius Resorts & Spa

Front Office Department

29th March 2010 – 01st May 2010

White Sand Tours

Sales & Marketing Department

14th December 2009 – 31th January 2010

LANGUAGE SPOKEN

English

French

Italian (basis)

IT KNOWLEDGE

Word

Power Point

Excel

Amadeus

HOBBIES

Running

Dancing (Zumba)

Reading

Travelling

Cooking



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