Sign in

Customer Service Manager

San Antonio, Texas, United States
October 13, 2016

Contact this candidate




**** ** **-****-* set a goal for myself - starting my own business, volunteering, part time jobs, and worked assignments via employment agencies.

I am looking forward to re-entering the Accounting and Finance World using my expertise again with a focus on B2B Corporate/Commercial Level Collections/Credit Analyst.

Employed 2001-2007 Initial Security, LLC- B2B Collections Specialist, 3355 Cherry Ridge Rd, San Antonio, Tx 78230

Prominent Fortune 400 here in San Antonio, Texas. This B2B Collections Company focused on its Exclusive Business Clientele with a great attention to detail.

Accounts Receivable Collections Specialist- Business2Business - Responsibilities: Maintained East Region States including: New York, New Jersey, Atlantic City, Philadelphia, Delaware, and Georgia. Using Terms set by contract Aging 30, 60, and 90 days also extended Term Contracts, placed outbound calls to Accounts Payables Clerk, Treasure, Controller for payment status on invoices due for payment. I maintained close contact with Branch Managers from their respective Offices on related issues such as billing questions, revisions, credit and charges and extensions. Worked to eliminate issues and resolve concerns quickly and efficiently to ensure a timely payment by the client. Maintained notes on each account for history reference purposes. Part of evaluation team for determining credit limits and/or extensions. Revenue Goals - Quarterly Company 22-29 million. 97% personal revenue goals for my Clients.

- A Prominent Fortune 400 here in San Antonio, Texas. This B2B Collections Company focused on its Exclusive Corporate Clientele with a great attention to detail

Are you looking for a highly energetic, goal oriented collections specialist to add to your existing or growing Accounting and Finance Team? Needing a positive attitude, a problem solver, someone who will provide great customer service skills and be a self starter. Once trained, I will require minimal supervision.


Good Verbal and Communications Skills

Attention with an Eye for Detail

Experienced with Processing High Volume of Billable Clients

Knowledge of Accounting Practice and Guidelines- Centering on Collections B2B

Solid Computer Skills- MS Office, MS Word, Web. Some Excel and Powerpoint Experience

Ability to confer with established clients to determine reason for overdue payments

Reconcile Credit Card Deposits/Corporate Company Checks with related client(s) for proper allocation

Creating invoices, mailing form letters to encourage payment of delinquent accounts, granting credit extensions when approved by Management (Case by Case Basis)

Updating information in regards to clients account status via collections efforts

Experienced with receiving payments via FedX, UPS, and the appropriate Designated (Merchants)Web posting amount to respective accounts

Keep an existing file/correspondence on each individual client

General Office Skills – filing typing, fax, phones, scheduling, conferencing meetings

USAF Veteran – SECURITY FORCES Aviano Air Base, Italy

40th Security Police Squadron Italy 1984 – 1987, Sgt, NCOIC Security Forces

Base Headquarters, Wurtsmith AFB, Michigan 1983-1984, SrA Administrative Clerk


Ruben Bonano

Sr Accounting and Finance Manager

Parkchester Towers New York, New York


Kim Best

Sr. Executive Administrative Assistant USAF

Salisbury, North Carolina


Joe Macias

Sr. Catering Sales Event Manager

Embassy Suites@The Riverwalk Dntwn

San Antonio, Texas


Contact this candidate