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Customer Service Microsoft Office

Location:
Washington, District of Columbia, United States
Salary:
$35,000
Posted:
October 13, 2016

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Tanesha Sanders

**** ******** **** *** *** • Temple Hills, MD • 20748

Email: acw1pe@r.postjobfree.com • Mobile: 240-***-****

PROFESSIONAL SUMMARY

Proactive, methodical, career-focused and detail-oriented professional seeking to acquire and secure a career within a fast paced and stimulating environment with an organization that will value my professional experience in customer care, bookkeeping, secretarial and general office skills and allow for the use of my extensive knowledge, skills and abilities while utilizing my ability to be efficient and effective.

PROFESSIONAL PROFILE

Over ten years of consistent growth and professional experience

Ability to identify problem areas and initiate resolutions for growth potential

Recommends changes for improvement with ability to produce efficient results

Facilitates positive changes which includes demonstrations and training

Implements encouraging strategies to sustain integrity and growth potential

Excellent comprehension and retention skills for projects and assignments

Leads by example in an effort to motivate all staff to work together as a team

Effective and efficient oral and written communication skills

Seasoned prioritizing professional with conceptualization skills

Assists employees and incorporates coaching and counseling when needed

Detail-oriented task accomplisher with confident professional methods

Well rounded individual with ability to advance in any field

CORE COMPETENCIES

Leadership

Customer satisfaction

Team player

Fast learning ability

Customer service

Detail-oriented task accomplisher

Relationship building

Professionalism

Planning and development

Training and employee development

Process and procedure development

Problem solving

PROFESSIONAL EXPERIENCE

ClinicalRM Silver Spring, MD April 2015 – April 2016

Laboratory & Clean Room Technician

Inspect, process and wash all necessary glassware for sanitation purposes

Baked glassware with the depyrogenation oven and autoclave required for manufacturing and quality control use

Manage and maintain equipment logbooks and other forms to document proper cleaning sterilization

Properly clean and sanitize all clean rooms used for production and filing

Stock all clean rooms with necessary materials such as gowns, surgery socks and bags for clothing

Manage and maintain inventory of all expendable supplies and place orders for new supplies

Coordinate and maintain the laboratory coat inventory for the facility

Schedule cleaning and fogging of clean rooms to support current production

Maintain and clean QA/raw material warehouse, glassware and production prep areas

Assisted with the completion of necessary paper work and documentation for sanitized clean rooms

• Maintained a positive attitude and professional perspective at all times to efficiently complete

MVLE, Inc Silver Spring, MD November 2014 – April 2015

Lead Custodian

Cleaned and sanitized all bathrooms on assigned schedules including toilets, sinks, floors and replenished all bathroom supplies such as toilet tissue, paper towels and hand soap

Cleaned and sanitized lunchrooms and break areas by cleaning and sanitizing chairs and tables and vacuumed all carpeted areas, ensuring complete cleanliness for the following day

Trained all new custodian employees and informed each of the company policies and procedures

Oversaw all custodians and their daily activities, ensuring that each employee maintained efficiency

Westerman, Hattori, Daniels & Adrian, LLP Washington, DC August 2007 – March 2014

Receptionist & Patent Prosecution Specialist

•Greeted and assist clients

• Managed the front desk and multi-line telephone system by answering calls and transferring each

call to the appropriate employee

• Coordinated conference calls and meetings via accompany wide calendar for the firm

• Received and distributed incoming mail and prepared all out going mail on a daily basis

• Took handwritten messages,scheduled deliveries with Fed-ex,UPS, and Courier

• Utilized Microsoft Office Word,Excel,andOutlook

• Documented each attorney’s weekly time for payroll and ensured correct hours were entered

• Managed group communication via email, and other mass notification systems

• Filed Certificate of Corrections and Issue Fees to the United States Patent and TrademarkOffice

• Reported required Notice of Pubs, Notice of Allowances, Filing Receipts, Maintenance, Notice of

fees patent expiration and Letters Patent to each client

• Prepared, formatted and proofread necessary documents prepared by Attorneys to ensure

accuracy

Hallmark Hyattsville, MD June 2004 – February 2007

Team Leader

Responsible for opening and closing the store independently on a daily basis

Counted the store’s cash revenue daily and prepared bank deposits for drop off

Reported the store’s total revenue received to the corporate office each day at the close of business

Resolved customer complaints and issues and communicated with employees about effective customer service and satisfaction

Managed the store team by delegating responsibilities, duties and projects to employees

Performed inventory checks weekly and placed orders for needed merchandise

Reviewed, checked and processed all incoming shipments of merchandise and conducted inventory checks to ensure the correct amount of each item was on hand

EDUCATION

Suitland High School Forestville, MD August 1999 – May 2003

Diploma – General Studies

SOFTWARE SKILLS

Perfect Law

Billback

IP Das

Microsoft Office

CPI



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