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Customer Service Management

Location:
Agoura Hills, California, United States
Posted:
October 13, 2016

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ROB HINDERSTEIN

**** ********** ****, ****** *****, CA 91301

Home: 818-***-**** - Cell: 818-***-**** - acw1nm@r.postjobfree.com Highly energetic development executive who meets all deadlines under pressure in fast-paced environments, and who consistently exceeds goals.

Exceptional interpersonal communication and leadership skills. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross- functional teams in a fast-paced environment.

Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Exceptional interpersonal communication

Skilled trainer

Excellent time management skills

Effective problem solver

Adherence to high customer service standards

Microsoft Outlook, Word and Excel

Customer-focused

Superior communication skills

Highly creative in design and execution of

product platforms

Dedicated team player

Organized and meticulous

Resourseful

Self-directed

01/2000 to

06/2016

President

Hindsight Partners – Agoura Hills, CA

Created media platforms for film and TV.

Wrote and editied media content.

Accountable for all product development, production budgeting and customer relations. Maintained one-to-one communication with clientele; including scheduling, meetings and all ancilliary needs.

Managed employees and coordinated specific job positions. Investigated and resolved client inquiries and complaints in an empathetic manner. 01/2014 to

Current

Lead Photographer/Owner

Jared Robert Stark Photography – 5860 Wheelhouse Lane, Agoura Hills CA 91301 Created, designed and executed unique compositions for families and businesses. Met with clients to develop and execute corporate photo campaigns. Met with families to create new and visual portrait packages . Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Solved unresolved client issues.

Provided accurate, specific and timely performance feedback for clients. Fostered an environment which encouraged continual process improvements. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Managed work flow to exceed quality service goals. ACCOMPLISHMENTS

EDUCATION

Planned and developed material for film productions and special effects houses. Directed employees and coordinated meetings and client appointments. Nominated for an Emmy award in 2004.

1995 Bachelor of Arts: Fine Art/ English Lit

San Diego State University - San Diego, CA

Student government representative

Coursework in Operations Management

Coursework in Business Administration, Finance and Marketing Coursework includes Speech and Communication, Sociology and Psychology Student Body Treasurer

4.0 GPA



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