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Customer Service Sales

Liberty, Missouri, United States
October 13, 2016

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**** ******** ****

Liberty, MO 64068


Employment Objective


Self-motivated, proactive individual with 35 years’ experience in many areas of business and operations; retail sales, distribution center management, customer service, marketing, sales development, management, supervision, and team building. Passionate for the opportunity to assist in inventory management and distribution channels that allow company growth to become highly profitable and gain market share. Ensure each customer receives highly satisfactory experience.

BA Education/ Business Supervision from Rockhurst University (Graduated 2001)

Business Skills

Results-oriented, and dedicated professional with extensive experience in retail sales, distribution center management, inventory control, customer service, and the development of shipping and receiving operations in multi-site facilities. Ability to manage others, leading by example and motivating others resulting in increased productivity to achieve corporate goals, while performing and making necessary decisions in a positive manner. Display strong communication skills, both verbally and in writing. Well-developed organizational and time management abilities with success in meeting deadlines in fast paced environments while remaining dedicated to integrity and organizational success at the highest professional level. Serve a wide range of customers in a variety of industries.

Professional Experience

Professional Experience


2006-Present Hendrick Automotive Group Merriam, KS

Internet Manager / Senior Retail Sales Consultant

Responsible for highlighting vehicle features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrating vehicle operations. Work with lending institutions to ensure financing of product of interest being approved.

Build rapport then qualify buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models.

Developing and maintaining relationships with new as well as existing customers, responding to internet/phone/walk-in inquires, suggest trade-ins, recommending sales campaigns and promotions to Sr. staff.

Work with customers to on negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles.

Demonstrate automobiles by explaining capabilities, characteristics and features; explaining services and warranties.

Complete reports and providing sales management information as needed.

2003-2006 Washington High School – USD 500 Kansas City, KS

Secondary High School Business Teacher – OJT Coordinator

Responsible for classroom instruction of high school students from 9th to 12th grade in the knowledge of business operations and organizational structures.

Analyze teaching material and implement business curriculum from experienced perspectives for validation of method’s necessary for post education employment preparation

Created a healthy student to teacher to parent relationship to support students in their academic success as well as personal difficulties

1999 - 2003 Arrow Speed Warehouse Kansas City, KS

Distribution Warehouse Manager

Worked in all aspects with operations mgr. for a 85,000+ sq ft distribution center with staff working 2 shifts, approx. 50 employees in after-market automotive products .

Instituted highly effective employee safety and training programs, resulting in a company record of no time lost injuries.

Worked with other management staff to develop a new hire program that assisted the management team in the process of employee selection, which shortened the learning curve and resulted in longer retention of new hires.

Reduced overtime in all departments while also improving the employee retention rate through the implementation of employee recognition programs and by creating a pleasant and professional work environment. Managed delivery fleet of vans delivering in metro area.

1995 - 1999 Sebastian Salon Distribution Center Lenexa, KS

Distribution Operations Manager

Responsible for managing all aspects of each operation in a salon product distribution warehouse & operations.

Developed fully automated satellite salon distribution center, including:

oShipping and receiving

oProduct inventory control

oScreened, hired, trained staff, evaluated employee performance

oEnsuring company product and safety goals are met.

Reviewed and monitored department reports, records, and documentation to determine necessary changes for overall department improvement and efficiency.

Assisted with design and implementation of work methods and operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. Designed entire operation from ground up.

1988 - 1994 Klindt Corporation Kansas City, MO

Warehouse Manager

Supervised and coordinated daily warehouse activities of workers engaged in salon materials, movement or handling, receiving, loading, unloading, transporting, stacking, order filling, shipping, and maintaining stock during high-volume seasons. Managed delivery fleet of vans.

Worked with president of company in developing automated warehouse.

Train new hires, work with individuals on performance plans and create a positive atmosphere to work in that inspires employee integrity.

Work with the director in ensuring coordination of warehouse activities such as production, sales, records, control and purchasing departments

Create reports of inventory, accounting and purchasing for upper management. Maintained organization and cleanliness of facility

1977 - 1987 Contel Telephone Supply Corp. Kansas City, MO

Receiving Coordinator-Supervisor

Worked in a very fast-paced environment ensuring that packages were free from damage and hazardous materials were properly secured.

Inspected physical condition of all products received, ensured the bill of lading was correct, and documented all inventory that was successfully received or rejected

Compiled, reviewed and maintained data from computer generated reports and requisitions

Stayed current with the safety training of packaging materials, operation of warehouse equipment and remained current with company goals and productivity standards

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