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Registered Nurse, certified coder

Location:
New Caney, Texas, 77357, United States
Posted:
October 13, 2016

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GLORIA K. MONTROSS

RN/BSN, MBA, FACHE(R), CPC-A

**** ************* **.

New Caney, Texas 77357

Cell: 832-***-****

E-mail: acw1ly@r.postjobfree.com

SUMMARY: 20+ years of experience in healthcare as a RN in various roles – clinical, managerial, consultative and administrative. Worked as clinician on medical surgical units, in surgery, and on chemotherapy unit. Became certified as a healthcare project manager, obtained an advanced degree, and continued to work toward administration and management. Developed skills in quality management and process management and used with success as a team leader and project manager. Retired, but elected to obtain further education and return in a different role to healthcare industry.

Experienced in –

ocollaboration with diverse healthcare groups to achieve objectives

ocommunication with physicians, nurses, and other members of the healthcare team

opartnering with patients to meet health goals

Expertise in leading teams of people to accomplish organizational performance improvement goals in congruence with the company’s mission and vision.

EXPERIENCE:

Healthcare Improvement Coordinator 2010 to 2014 – (Retired)

Memorial Hermann Health System - Northeast Hospital, Humble, Texas – 255 bed private not-for-profit general hospital. Stroke Coordinator since September 2011. Certified Chest Pain Center Coordinator since 2012. Conducted data abstraction based on medical records coding, reporting of metrics, and team performance improvement projects for ACS/stroke patients and NDNQI. Used Internet, Word, Excel, Powerpoint, EPIC, Outlook, Google and other software in performance of duties.

- Successfully facilitated cross-functional teams to meet MHHS goal for MHNE to become a fully accredited Chest Pain Center with PCI and Primary Stroke Center.

- Initiated NDNQI data collection and reporting.

- Initiated and continued development of database in Excel for calculation of statistics reported to

Administration and medical staff committees.

- Initiated inpatient Code Stroke and Code Heart teams to intervene rapidly for patients with stroke

and/or ACS symptoms

-Developed and implemented outpatient stroke support program.

-Led team of regional stroke coordinators to develop regional stroke plan for SETRAC.

Surveyor-in-Training 2010

DNV GL – Healthcare - Began working within teams to survey healthcare facilities but due to lack of steady income had to seek full time work.

Assistant Administrator 2006 to 2010

LBJ Hospital, Harris County Hospital District. Houston, Texas– 300 bed public general hospital in an integrated delivery network - 14,800 admissions per year. Responsible for administrative oversight of departments and services to which assigned including problem resolution and support of medical, nursing, and ancillary departments and services in the provision of patient care.

Previous:

Clinical care followed by healthcare quality and project management with prior certifications as CPHQ, PMP, and CCCC through 2014.

PERSONAL STRENGTHS

Ability to review medical records and discern the patient’s clinical course and outcomes as well as the actions taken by providers and clinical personnel.

Comprehensive knowledge and experience gathering information, developing metrics, standards and indicators to monitor and assess outcomes.

Communication with physicians, nurses, administration, and ancillary personnel

Calm in crises, ability to make decisions rapidly for welfare of patients and staff.

Montross page 2

EDUCATION

AAPC online course – ICD-10, CPT, and HCPCS for 2016 – January to June 2016

Texas Tech University, Lubbock, Texas, Master of Business Administration/HOM, 1991, Cum Laude

TTU Health Sciences School of Nursing, Lubbock, Texas, Bachelor of Science in Nursing, 1985

CERTIFICATION

Fellow - Board Certified Healthcare Executive, American College of Healthcare Executives, 2008 to current

Registered Nurse –currently licensed in Texas, CEUs as required for licensure

CPC – July 2016

PROFESSIONAL AFFILIATIONS

Member, AAPC – Houston Chapter – 2016 to current

Member, American College of Healthcare Executives – 1997 to current



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