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Sales Data

United States
October 13, 2016

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Over 7 years of IT experience in the CRM Platform both as Administrator and Developer

Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, API, Standard Controllers, Custom Controllers and Controller Extensions

Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

Developed Visualforcepages, Visual flow and Custom Objects using Apex Programming on Platform

Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with platform.

Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.

Experienced working with sandbox and production environments, also with Eclipse IDE Plug-in environments

Excelled in working with various standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.

Experience with tools like Apex Data Loader, Eclipse IDE and IDE.

Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API and Web services API.

Experienced in JAVA/J2EE technologies, Oracle and SQL.

Experienced in scripting languages like HTML, XML and Java Script.

Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.

Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.

Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.


SalesforceTechnologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Sales Force Tools : Eclipse, Eclipse IDE Plug-in, Explorer, Apex Data Loader, Excel Connector, Platform (Sandbox, and Production)

Languages : C#, Java, JavaScript, SQL, Apex.

Databases : Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Web Technologies : JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools : Eclipse, IDE, Apex Data Loader.

Operating System : Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

CERTIFICATIONS: Certified in Salesforce Platform Developer 1


Charter Communications, St Louis MO July14 – Till Date

Salesforce Admin/Developer


Worked on various Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Agile Development Methodology was followed for the implementation

Interacted with various Business users for requirements gathering.

Developed various Custom Objects, Tabs, validation rules, formula fields.

Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from platform database.

Created relationships among objects using Lookup and Master-detail relationships.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements

Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints

Performed data cleanup and/or Data migration to/from

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Developed several Custom Reports & Dashboards that are used by Business user and Managers.

Integration with ETL tools like Informatica, Infosphere.

Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.

Created custom Java Application to Interact with Salesforce using SOAP and Rest web services

Implemented Data Loader through the Command Line Interface to extract the data from database.

Configured Chatter for the Users in the Organization for collaboration.

Created Email templates in Text, HTML and visual Force necessary for the application.

Developed visual Force pages with JavaScript and Apex classes.

Written Apex Test classes to Unit Test Apex classes before moving to Production.

Created and maintained the documentation for Design, Migration and Integration.

Deployed applications from Sandbox to Production.

Environment: CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, IDE, Chatter, HTML, CSS, JavaScript, Windows 2003

Abbott Laboratories, Pewaukee WI Nov 12 – June14

Salesforce Developer


Interacted with Business users for requirements gathering, analysis and development.

Worked on various Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

Agile Development Methodology was followed for the implementation

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Created Workflow rules and defined related tasks, email alerts, and field updates.

Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.

Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements

Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints

Created email templates and inbound emails using Visual Force for clients and customers.

Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Implementation of Data Loader for loading the data.

Performed data cleanup and/or Data migration to/from

Merging of Salesforce instances

Developed business documents for Custom objects.

Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Implemented web services client using Sales force web services API, Java, XML and partner WSDL.

Integrated Salesforce with external Master data using SOAP and REST API

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Provided the training to Business users about the system.

Environment: CRM, platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP,REST, Eclipse IDE, WSDL, Windows.

ENDO pharmaceuticals, Philadelphia, PA Sep 11 – Oct 12

Sales Administrator/Developer


Developed a landing page using the Visual force.

Customized objects and fields using master detail relationship, look up relationship depending on the requirements.

Created page layouts, validation rules and workflow rules.

Worked as a legacy for creating new roles and profiles in the organization.

Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.

Developed automated workflows and approval processes for sales opportunities and lead routing.

Worked on Salesforce Lead management, Accounts and Contact management system.

Worked On Data Migration from Databases toSalesforce Using Apex Data Loader.

Generated SOSL and SOQL statements to search the information.

Worked on ETL tools to migrate the information from another database.

Built APIs with Apex SOAP/REST Services.

Designed Visual Force Pages with html along with custom controllers and controller extensions.

Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.

Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox.

Used Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: platform, Apex Language, Visual force (Pages, Component & Controllers), Data Loader, HTML, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Peace Health, Springfield OR July10 – Aug11

Salesforce Administrator/Developer


Worked as enhancement developer and team member, performed the roles of Developer and Administrator in the organization

Responsible for setting up web services integrations

Agile Development Methodology was followed for the implementation

Implemented Inside sales telephonic plug-in application implementation

Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of (SFDC)

Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.

Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Maintaining test coverage for all the classes and triggers and supporting deployment activities

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

Used Data Loader for insert, update and bulk import or export of data from SObjects Used it to read, extract, and load data from comma separated values (CSV) files

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN

Environment: platform, ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

BMC Software, Bangalore April 09 – May 10

Java/ J2EE Developer


Written XMLDocumentTypeDefinition (DTD) to get data from GPSIS in specific format.

Modified current database design to accommodate required changes.

Design/Develop personal measure module in IBSC to manage individual client’s personal measures.

Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.

Integrate module in current application and test in various environments like Test, Pre-Production, and Production.

Add measure information popup to the current scorecard JSP.

Created DIV layer in the JSP, which consists of all measure details.

Written JavaScript functions to show/hide/print popup.

Modified existing CSS files to meet GPSIS display and print standards.

Add job share feature to IBSC.

Switch from own SQL/JDBC Mappers (Relational mapping) to Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.

Used AJAX (Asynchronous JavaScript + XML) methodology to enhance current user hierarchy display.

Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.

Involved in Critical Bug fixes and Enhancement of application.

Used Subversion to implement version control System.

Carry out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java 1.4, J2EE, JEE, JSP, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, AJAX, Lotus Notes, Windows XP, Novell Networks, Text pad, Microsoft Office 2003.

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