Morgan R. Jackson

**** *********** ****

College Park, Ga 30337

404-***-****, acw1jk@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a position as a Customer Service Representative where I will be able to utilize my knowledge and experience, while providing exceptional service, building loyal relationships, and problem solving skills.

WORK EXPERIENCE:

Jan – May 2014

Fulton County Clerk of Superior Court, Atlanta, Georgia

Intern Deputy Clerk

Provide public access to the records of the Superior Court in Fulton County

Collected and disburse court-ordered fees, fines, and victim restitution

Received, distributed, and preserved official court documents;

Stored exhibits for court cases

Issued and recorded name changes; and processed passport applications

Filed numerous of legal documents in the Real Estate and Courts Division

Pulled legal document for the purpose of the Court’s calendar

Assisted in the mailroom

Opened mail, sorted, and disbursed mail receive to the Superior Court’s mailroom.

May - August 2011

Global Employment Solution

Temporary Worker

Received a high volume of Inbound calls

Responded to telephone inquiries, providing quality service to customers.

Listened attentively to callers needs to ensure a positive customer experience.

Strived for quick complaints resolution, commend by team leader for ability to resolve problems on the first call and avoid escalation of issues.

Exceled within a service-oriented company, demonstrating my talent for communication effectively with customers from diverse backgrounds.

Managed a multiple line phone system

Provided support with loss draft claims

Set up countless new account claims

Acquainted with the Fidelity and DTE system

March 2009 - April 2011

Chase Professional Dallas, Texas

Data Entry, Temporary Worker – assignments in Duluth and Atlanta

Completed different assignments ranging from data entry, clerical, filing, copying, faxing, printing, verifying insurance documents and managing a multiple line phone system

Recorded diagnosis code into the system

Recommended solutions and proactively followed up with all leads

EDUCATION:

Atlanta Technical College, Atlanta, Georgia 30310

Associate Degree in Criminal Justice, December 2014

Atlanta Technical College, Atlanta, Georgia 30310

Paralegal Studies, 33 credited hours

HONORS AND AWARDS:

Atlanta Technical College Dean’s List 2012, Atlanta Technical College President’s List 2013-2015, National Technical Honor Society, Scholar for The Hank Aaron Chasing A Dream Foundation, Atlanta Technical College 2013.

REFERENCE UPON REQUEST

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