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Customer service and Hospitality

Location:
Kampala, Central Region, Uganda
Posted:
October 13, 2016

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Resume:

CURRICULUM VITAE

GERALD BIRUNGI

PERSONAL DETAILS

Date of birth : 15th August 1981

Nationality : Ugandan

Sex : Male

Marital status : Single

Mailing address : P.O. Box 2373, Kampala

Contact : +256 (0-78-518****

Email : acw1hx@r.postjobfree.com/ acw1hx@r.postjobfree.com

EDUCATION

2004- 2005 : Ideal Training Center, London England

International Diploma in Business Administration

2003-2004 : South Chelsea College, London England

Diploma in Computer Studies Year 1 – Foundation

1999-2001 : Standard High School,

Advanced Level Certificate

1994 - 1998 : Busoga College Mwiri

Ordinary Level Certificate

1986 – 1994 : Buganda Road Primary School,

Primary School Leaving Certificate (PLE)

CERTIFICATE COURSES

Aug 2012 : Customer Service and Telephone Management

Certificate of Completion

2001-2002 : Airways Tourism and Hotel Institute,

Certificate in Airways and Tourism Reservation Systems

2001 : Click Computer Center

Certificate in Computer Applications

OBJECTIVE

To be at the forefront of leadership, growth, learning and development initiatives within the organization I serve so that maximum value, high quality & excellence in governance are the resulting outcomes from all activities I engage in and in so doing grow within the organization to executive leadership levels and as such, help the organization achieve its set goals and targets.

EMPLOYMENT RECORD

2012 – to Date

Customer service representative

MultiChoice Uganda Limited

2007 - 2011

Customer relations advisor,

Mobile Money Dep’t

MTN, Uganda.

2007- 2007

Data Entrant

PEAS Uganda.

2005-2006

Placement Staff,

Blue Arrow Agency, London England

2004-2005

Fleet Driver

WH Smith, Media Group, London, England.

2003-2004

Customer Service Assistant

Cater Ham School, London England.

2001

Customer Service Advisor

Click Computer Center

Kampala, Uganda.

TRAINIING AND ARCHIEVEMENTS

Aug 2012 Ankam Tele Consultants and Trainers Limited

Customer Service and Telephone Management

Certificate of Completion

2007 MTN UGANDA,

Certificate of Achievement,

Customer Service Training and Management.

Jan 09” and Certificate of Appreciation,

Nov 09” Best Performing Team in Terms of Customer Service Relations

Awarded by MTN Uganda

EXPERIENCE RECORD

1.Volunteer. PROMOTING EQUALITY IN AFRICAN SCHOOLS (PEAS

Responsibilities

Experience Obtained

Taking care of all matters pertaining to Information technology within the organization, mainly data entry and all other related matters.

Preparing presentations of outgoing activities within PEAS Uganda and emailing them to PEAS UK.

Managing Data systems and entering all relevant data as required thus creating a simple but efficient network system.

Social Work and Hospitality Management skills

Customer Care

PERSONAL QUALITIES & SKILLS

Professional with highly developed Analytical skills

Good interpersonal skills, communication and leadership skills

Accomplishes goals through people and is flexible and adaptable.

Optimistic and enthusiastic, builds confidence in others.

Highly proficient in English language, both written and spoken.

Skill Name

Skill Level

No. of years of experience

Ms Word

Expert

6

Ms Excel

Expert

6

Ms PowerPoint

Intermediate

3

STRENGTHS

Analytical ability.

Ability to coordinate and carry out team work effectively.

Effective communication and interpersonal skills

Prioritizing work to effectively meet deadlines

Ability to work under strict deadlines and pressure with minimal supervision.

REFERENCES

1.Mr. Wafula Sirabo Patrobas,

Member of Commission,

Equal Opportunities Commission

P.O.Box 27672,

Kampala, Uganda

Contact…077*******

Email; acw1hx@r.postjobfree.com

2.Mr .Alan N.Lwetabe,

Fixed Income Portfolio Manager

Financial Markets Department

Bank of Uganda

P.O.Box 7120

Kampala Uganda

Contact…079*******

Email; acw1hx@r.postjobfree.com

3.Mr Michael Sengo

Head Account Management

Compuscan Uganda

Contact...070*******

Email; acw1hx@r.postjobfree.com

4.Mrs. Anna Musoke

Branch Manager

MultiChoice Uganda Limited

P.O.box 2373

Kampala, Uganda

Contact...078*******

Email; acw1hx@r.postjobfree.com



Contact this candidate