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PC Technician

Stone Mountain, Georgia, United States
October 13, 2016

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**** ******** *****, ***. ** Stone Mountain GA 30083 678-***-****


**/**** **** ******, ********, GA

**/**** ****** *****-*endor Group Remote Support Agent

Provide remote support service to our multiple vender’s Newegg, Plumchoice, SuddenLink, Cox Communications and ACN. Job duty consist of resolving all common computer problems including viruses, malware, slow performance, errors, email client set up, software installation and configuration, wireless networks and peripheral problems.

02/2012 Support Space Inc., Fort Lauderdale, FL

07/2013 Online Remote Support Agent

Provide Remote support services to our partner’s Best Buy Geek squad, Trend Micro, Lavasoft, and Zone Alarm. Which includes: software related technical support; Services consist of - Virus & Spyware Removal, Computer Tune-up, Printer Troubleshooting, Wireless Security/Troubleshooting, Printer Setup, Software install & Setup, Email Set up, Email Troubleshooting.

01/2007 H & J Electronics., Fort Lauderdale, FL

01/2012 PC Technician

Responsible for troubleshooting and diagnosing hardware and software problems for customers seeking computer repair. Built custom PCs and configure customers systems to their required specifications. Test systems to ensure 100% quality. Provided in-store and phone-based technical assistance and advice to business customers and personal PC users.

07/2004 The Answer Group, North Lauderdale, FL

03/2007 Level 3 Technical Support representative

Provide phone-based technical support for first-time business customers of Bellsouth/AT&T FastAccess DSL products. Communicated in a patient and systematic way with onsite technicians and non-technical end users to first identify and then resolve software, hardware, networking and other technical problems. Guided new users through setup and initial troubleshooting, including resolving numerous third-party equipment issues involving servers, routers, hubs, switches and other networking devices.


2006 McFatter Technical Center

Complete course MCSE

2003 Bordercom International

Certificate on completion A+, Network+

1994 - 1998 Murry Bergtraum High School

High School Diploma 1998

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