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Customer Service Sales

Doha, Doha, Qatar
October 14, 2016

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Donna Vana Santillana

Contact Details

Address: Gumamela St., San Miguel Na Munti, Talavera, Nueva Ecija

Mobile No.: +63-092*-****-*** / qatar +974-****-****



To contribute success of an organization by fully utilizing my knowledge, skills and other

experience gained in a position that offers challenging and increasing level of Responsibilities.

Employment History

Chac-Late (Aspire Katara Hospitality, Doha Qatar)

Position : Waitress/Cashier/Hostess

Duration : August 5, 2015- up to present

Job Description: To engage in food and beverage service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided.

Kidzania ( M.H Alshaya, Kuwait)

Position : Customer Service Associate

Duration : March 10, 2013 – October 10, 2014

Job Description: Accomplish customer service and organize missions by completing related results as needed. Act as educational guide in the establishment, adopting the role in each establishment, developing dynamics and preparation procedures, shifting change and closure.

West Elm Home Furnishings Store (M.H Alshaya, Kuwait)

Position : Sales Associate/Hostess

Duration : December 22,2012-March 10,2013

Job Description: Greet customers and determine their needs and wants. Explain the use and advantage of merchandise to customers, and answer customer queries and concerns.

Harvey Nichols (M.H Alshaya, Kuwait)

Position : Sales Associate

Duration : November 8,2012-December 20,2012

Job Description: Assist in display of merchandise. Check the list of stocks availability. Refill whatever empty in the displays and report immediately to the supervisors of the least items needed to replace. Check the price tag and bar codes of each items if it’s updated or in a proper place or position. Ensure the quality of the product before putting in the display.

River Island (M.H Alshaya, Kuwait)

Position : Sales Associate

Duration : August 6,2012-November 7,2012

Job Description: Provide advice to customers regarding particular products or services. Show some demos and samples of the merchandise. Anticipate the needs and wants of each customer and give the best service at all time

Haring Solomon Resto Bar (Cabanatuan City Philippines)

Position : Waitress

Duration : January 20,2012-June 20,2012

Job Description: Serve orders and give assistance to the customers. Escort patrons to their table. Maintain the standard service all the time.

R. Santillana’s General Merchandise Store (Aurora Isabela)

Position : Sales Clerk and Cashier

Duration : April 10,2010 - April 10,2011

Job Description: Conduct monthly inventory on sales. Receive the delivery order and put them in the displays. Check the damage items and replace it immediately.

Ann Ann Healthcare Spa (Kuching,Malaysia)

Position : Masseur and Spa Attendant

Duration : May 7,2009 - October 18,2009

Job Description: Reflexology, Massage Therapy. Give proper assistance with the client. Ensure the relaxation of the client as well the good atmosphere of the spa

Bluemors Internet Café (Taytay Rizal)

Position : Cashier

Duration : December 17,2006 - April 17,2007

Job Description: Conduct daily inventory on sales. Check the condition of each computer. Do the inventory and closure report.

In Mode Resto Bar ( Osaka Japan)

Position : Waitress/Hostess

Duration : December 15, 2003 – March 20, 2005

Job Description: Greet patrons with a genuine smile. Assist into their table. Present the menu to the guest, offer a menu suggestions or menu tour. Take drinks and food order. Deliver the orders on time as per courses. Check-in with guest to ensure that everything is going well. Assist the guest in every needs and queries. Ensure to give guest satisfaction with the food and service and take immediate response or action if there is any problem.

Personal Information

Age : 32 y/o

Birthdate : August 10, 1984

Nationality : Filipino

Gender : Female

Civil Status : Married

Educational Attainment

Vocational : Harvard Institute of Technology

Address : Cabanatuan City, Nueva Ecija

Course : Computer Science

Year Graduated: 2001-2003

High School : Araullo University

Address : Cabanatuan City, Nueva Ecija

Year Graduated: 1997-2001

Elementary : Talavera South Central School

Address : Pinagpanaan, Talavera, Nueva Ecija

Year Graduated: 1991-1997

Special Skills/ Interests

Skilled in ms word computer applications

Can drive four-wheel automatic vehicles with non-professional driving license

Can speak English, Japanese, Arabic, Filipino Language

Assertive and Hard Working.

Positive attitude

Customer focus.


Outgoing personality and public relations skills

Go getter

Can work under pressure


Can work over time

I hereby certify that the information above is true and correct to the best of my knowledge and belief.

Donna Vana Santillana

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