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Glenn Dale, Maryland, United States
October 14, 2016

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Glenn Dale, MD *****


Jacqueline Wagner Brown


Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals


Career Experience

Customer Satisfaction Focused

Strong oral and written communication skills

Computer Skilled

Professional and caring demeanor

Strategic Thinker and Problem Solver

Team Builder

2007–2014 Prince Georges County PS Upper Marlboro, MD

Guidance Secretary/Registrar

Enrolled approximately 6-8 new students daily that ranged from out of state, country or from other Prince Georges County Public Schools into the county database

Maintained over 800 student records with current information which included preparing approximately 5-10 transfers and withdrawals to the appropriate schools

Greeted and screened on an average 30 visitors; answered phone calls and assisted with general questions from authorized school officials and parents or legal guardians regarding student records

Exhibited courtesy and good judgment in dealing with students, parents, administrators, other employees and the general public while maintaining strict confidentiality with respect to privacy laws and handling student record/personal data

Performed other duties as assigned.


2000–2006 The Neurology Center P.A. Rockville, MD

Billing Coordinator

Processed billing daily to ensure revenue for six neurology sites

Issued daily disbursement of primary and secondary claims for initial consultations, testing, follow-up visits and special office procedures

Reviewed claims submitted for approval and matched referrals to primary insurance and secondary insurance for complication of payment

Provided necessary documentation request for attachments to claim forms and ran reports for each site

Submitted electronic billing daily via companion technology to edit, correct, and reconcile reports to maintain efficiency

Collaborated with patients via phone or in person regarding reconciliation, balance and/or general billing questions


1979–1983 Grambling State University Grambling, LA

B.S., Business Management


Furnished upon Request

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