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Customer Service Project Management

Location:
College Park, Maryland, United States
Posted:
October 14, 2016

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Resume:

DEEPTHI VISWANATH

■ College Park MD *****240-***-**** ■ acw174@r.postjobfree.com ■ www.linkedin.com/in/vdeepthi EDUCATION

Robert H. Smith School of Business, University of Maryland, College Park, MD December 2016 Master of Science in Information Systems

Recent coursework – Business Process Analysis, Project Management, Management Information Systems, Decision Analytics PES Institute of Technology, Bangalore, India May 2013 Bachelor of Engineering in Telecommunications

PROFESSIONAL EXPERIENCE

Paradyme Management Inc., Greenbelt, MD June 2016 – Present Corporate Technical Analyst

§ Investigated and identified requirements by interviewing stakeholders, designed process flows and evaluated existing IT systems and technologies

§ Developed and implemented robust employee time keeping web application for about 70 employees to reconcile employee time sheet with client invoice

§ Performed opportunity and cost benefit analysis to assess potential Applicant Tracking System software Deloitte Consulting Pvt. India Ltd, Bangalore, India Business Technology Analyst March 2014 - June 2015

§ Designed Process Flow document interpreting business requirements and conducting knowledge transfer sessions

§ Assessed impact of new requirements in extant code to remove overlapping subscriber enrollments developing use case scenarios

§ Monitored monthly production activities, identified bottlenecks in code and conveyed vulnerabilities to developers which led to a reduction of overall run time by two hours ETL Developer July 2013 - March 2014

§ Developed ETL workflows for Risk Adjustment and Risk Corridors of Healthcare Insurance to process Medical and Pharmacy claims of current fiscal year corresponding to their business rules

§ Summarized and generated XML files for enrollment and claims data; securely transferred the files to HHS, achieving 98.6% accuracy of the submitted data for fiscal year 2013

§ Analyzed pend reprocessing feasibility for client and developed codes to reprocess pended Medical & RX claims that improved rate of processed claims by 20%

LEADERSHIP EXPERIENCE

Graduate Student Government Communication Committee September 2015 – June 2016 Secretary

§ Composed and distributed bi-weekly meeting agendas and minutes, routine correspondences and reports

§ Facilitated as communication liaison between different schools at UMD to increase their participation in GSG events DESI, University of Maryland August 2015

Volunteer

§ Collaborated with 15 new students at Indian Independence day celebrations participated by 350 students, 20 alumni and six guests; assisted with decoration of hall and oversaw distribution of food ADDITIONAL INFORMATION

Technical Skills: Languages: SQL, HTML, XML, UML

Data warehouse & ETL: Informatica, IBM DB2, Teradata Visualization: Tableau, Lucid Charts, Visio

Other: UNIX Shell Scripting, R, CSS, Project Management Principles, Enterprise Learning Management System, Service Now Incident Management System, AGILE & waterfall methodology, Customer Service



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