Sign in

Customer Service Project Management

College Park, Maryland, United States
October 14, 2016

Contact this candidate



■ College Park MD *****240-***-**** ■ ■ EDUCATION

Robert H. Smith School of Business, University of Maryland, College Park, MD December 2016 Master of Science in Information Systems

Recent coursework – Business Process Analysis, Project Management, Management Information Systems, Decision Analytics PES Institute of Technology, Bangalore, India May 2013 Bachelor of Engineering in Telecommunications


Paradyme Management Inc., Greenbelt, MD June 2016 – Present Corporate Technical Analyst

§ Investigated and identified requirements by interviewing stakeholders, designed process flows and evaluated existing IT systems and technologies

§ Developed and implemented robust employee time keeping web application for about 70 employees to reconcile employee time sheet with client invoice

§ Performed opportunity and cost benefit analysis to assess potential Applicant Tracking System software Deloitte Consulting Pvt. India Ltd, Bangalore, India Business Technology Analyst March 2014 - June 2015

§ Designed Process Flow document interpreting business requirements and conducting knowledge transfer sessions

§ Assessed impact of new requirements in extant code to remove overlapping subscriber enrollments developing use case scenarios

§ Monitored monthly production activities, identified bottlenecks in code and conveyed vulnerabilities to developers which led to a reduction of overall run time by two hours ETL Developer July 2013 - March 2014

§ Developed ETL workflows for Risk Adjustment and Risk Corridors of Healthcare Insurance to process Medical and Pharmacy claims of current fiscal year corresponding to their business rules

§ Summarized and generated XML files for enrollment and claims data; securely transferred the files to HHS, achieving 98.6% accuracy of the submitted data for fiscal year 2013

§ Analyzed pend reprocessing feasibility for client and developed codes to reprocess pended Medical & RX claims that improved rate of processed claims by 20%


Graduate Student Government Communication Committee September 2015 – June 2016 Secretary

§ Composed and distributed bi-weekly meeting agendas and minutes, routine correspondences and reports

§ Facilitated as communication liaison between different schools at UMD to increase their participation in GSG events DESI, University of Maryland August 2015


§ Collaborated with 15 new students at Indian Independence day celebrations participated by 350 students, 20 alumni and six guests; assisted with decoration of hall and oversaw distribution of food ADDITIONAL INFORMATION

Technical Skills: Languages: SQL, HTML, XML, UML

Data warehouse & ETL: Informatica, IBM DB2, Teradata Visualization: Tableau, Lucid Charts, Visio

Other: UNIX Shell Scripting, R, CSS, Project Management Principles, Enterprise Learning Management System, Service Now Incident Management System, AGILE & waterfall methodology, Customer Service

Contact this candidate