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Customer Service Sales

Decatur, Georgia, 30034, United States
October 14, 2016

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**** ********* *****, *******, ** 30034 C: 404-***-****


Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.


Creative problem solver Credit card processingExceptional communication skills Trusted key holderMS Windows proficientQuick learnerProficient in cash managementMulti-line phone talent


Cashier, 08/2016 to CurrentSP Plus Parking

Encouraged development of new cashiers with positive reinforcement.Trained new cashiers on procedures, customer service and sales techniques.Routinely answered customer questions regarding merchandise and pricing.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.

Caregiver, 01/2014At Home Caregiver

Maintained entire family schedule for elderly motherPerformed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providingassistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown,rehabilitation and safety.Transported and assisted mother with all doctors appointmentsDocumented all changes and activities to doctor

Office Administrator, 03/2011 to 12/2013Custom Tour and Travel

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing newproduct information.Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.Answered and managed incoming and outgoing calls while recording accurate messages.Managed office supplies, vendors, organization and upkeep.Maintained a clean reception area, including lounge and associated areas.

Customer Service Ticket Agent, 02/2000 to 01/2011Greyhound Bus Lines

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly andefficiently.Received and processed all paymentsGreeted passengers, verified tickets and directed passengers to assigned areasInvestigated and resolved customer inquires and complaints in a timely manner


Associate of Arts: 1982Tuskegee University - Tuskegee, AL

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