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Customer Service / Sales / Production Scheduler

Hoschton, Georgia, 30548, United States
October 14, 2016

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RICHARD THOMFORD Mobile: 770-***-****

**** ******** ***** ****: 770-***-****

Hoschton, GA 30548

Career Summary:

Reliable, positive, upbeat and motivated professional with exceptional communication skills in Customer Service, Inside Sales, Inventory Management and Purchasing also with strong computer skills in Microsoft Office Excel, Word, Outlook, Prelude, Salesforce and ACT. Strong multi-tasking, math and analytical skills plus I enjoy working independently as well as within a team, always being considerate & helpful to others. Professional Experience:

02/22/2016 – 08/29/2016 Argus-Hazco Suwanee, GA

Customer Service Representative (Prelude Software)

Responsible for customer support by phone & email, inputting quotes and orders in the Prelude system.

Answered incoming calls, take & process phone/email orders, address customer concerns/complaints.

Processed RMA’s and emailed supporting documentation to customers plus follow up.

Worked closely with outside sales reps to keep them aware of customer situations. 05/23/2012 – 12/31/ 2015 Good Cents Solutions Snellville, GA Customer Care Rep / Utility Rebate Specialist (Salesforce software)

Provided accurate Utility rebate order entry and customer service for utility customers and vendors.

Processed electronic records of customer interactions or transactions, recording details of action taken.

Checked to ensure that appropriate changes were made to resolve customer issues and follow-up.

HVAC vendor management, ensuring that all documentation is received and processed correctly. 05/24/2010 – 05/22/2012 LOC Scientific, Inc. Buford, GA Inside Sales Rep / Lab Specialist (ACT & Visio software)

Responsible for maintaining and building a customer base, quotations; researching customer needs.

Determined customer requirements and expectations to recommend specific products and solutions.

Prepared and entered sales orders and phone sales for Laboratory Furniture, Fixtures and Accessories.

Contacted customers following sales to ensure ongoing customer satisfaction. 02/16/2009 – 02/10/2010 Kipper Tool Company Gainesville, GA Procurement Clerk / Customer Service / Production Expeditor (Activant software)

Processed requisitions into purchase orders to support production requirements.

Performed customer service duties to communicate status of orders, tracking information, and resolving issues by phone, fax and e-mail. (Customer satisfaction - #1 priority).

Expedited items purchased by communicating with vendors to assure that materials were received on the specified dates required for production and input all data and comments into the computer system. 01/02/2007 – 12/02/2008 Rehrig Pacific Company Lawrenceville, GA Production Scheduler

Planned and published a daily production schedule based on delivery dates to the customer, efficiency of manufacturing, availability of raw materials and inventory status.

Accurately maintained an inventory of manufactured products valued at more than $1 million dollars. Education and Training:

Oklahoma State University Oklahoma City, OK

Associate Degree: Business Technology – Computer Science/Accounting – GPA 3.53

Georgia Work Ready Certificate (Silver Level) – Lanier Technical College Oakwood, GA

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