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Customer Service Support

Hopkins, Minnesota, United States
October 14, 2016

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Diana Marie Zulueta ***** Marion Lane West #****

Minnetonka, Minnesota 55305


To whom it may concern,

It is a privilege to have discovered this opportunity and I am writing to express my strong

interest to join this great company. I’m optimistic that my desire to bring consistency and excel

in my role will be what you value to add to the success of your team.

My back ground predominantly lies in customer service skills and patient care. In addition to

customer support, I was exposed to wide variety of proficient administrative tasks:

• Collect and analyze documents

• Respond to calls and emails in a timely manner

• Update and maintain accurate incoming documents or payments on claim files

• Guide and direct claim staff to obtain additional investigation or information

• Initiate verbal and written communication on claims filed

• Comply with set policy and guidelines during business operation

Given the opportunity, I am confident in my ability to provide administrative, database and

customer support, while effectively building and maintaining relationships with peers and clients

alike. My resume is enclosed for your review, please feel free to reach me at 952-***-**** or to arrange an interview for this opportunity. Thank you so much for your

time and consideration.


Diana Marie Zulueta


Van Wagenen Financial Service Eden Prairie, MN

Claim Processing Specialist June 2015 –August 2016

• Perform efficient insurance validation and claims administration

• Process Primary and GAP insurance reviews

• Obtain primary source verification

Diana Marie Zulueta 12100 Marion Lane West #6105

Minnetonka, Minnesota 55305


• Deliver accurate and professional customer support

• Track insurance changes

• Communicate with clients to fulfill their claims and update files as needed

Massage Envy Eden Prairie, MN

Sales Associate August 2014 – September 2015

• Provide excellent customer service

• Maintain professional and presentable lobby and reception area

• Implement administrative tasks such as data entry, internal filling system and managing calls

Caribou Coffee Eden Prairie, MN

Shift Supervisor June 2011 - January 2014

• Handle safe box and cash deposits

• Manage retail and product inventory

• Address customer inquiries and concerns

• Direct and motivate team members


Rasmussen College Brooklyn Park, MN

Nursing 2013 -2014

Other Experience

Nursing Clinical

• Provide direct patient care and medical assistance

• Administer medication

• Document patient history and treatments

• Shadow nurses and physical/occupational therapists

Camilla Rose Care Center Coon Rapids, MN

Park Nicollet St. Louis Park, MN

Friendship Village Bloomington, MN

Wealshire of Bloomington Bloomington, MN

New Brighton Care Center Arden Hills, MN


• Proficient administrative ability

Diana Marie Zulueta 12100 Marion Lane West #6105

Minnetonka, Minnesota 55305


• Excellent customer service background

• Strong ability to build effective relationships with peers and clients alike

• Exceptional written communication

• Able to work in fast-pace environment

• Fast learner

• Greater organization skills

Contact this candidate