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Customer Service Manager

Location:
Racine, Wisconsin, United States
Posted:
October 12, 2016

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LYNN BARTOSZUK

**** ******* *** ***** ******, WI 53405 930-***-**** (C) acw0yt@r.postjobfree.com

OBJECTIVE

Utilize my experience in management and customer relations in a career that is challenging and fulfilling.

EXPERIENCE

Things Remembered – Racine, WI March 2012 – Sept 2015

Store Manager

-Run daily operations

-Open and close the store and count the register. Verify daily deposits.

-Interview, hire, perform corrective actions, document and file all employee sensitive data.

-Train and provide feedback on performance daily.

-Train all new hires and complete hiring paperwork.. Train on engraving machines as well as sales.

-Perform semi-annual inventory

-Control shrink by accurately documenting all sales, transfers and transactions as well as being active on the sales floor at all times

-Drive sales by offering optional services and products and coaching employees on their sales performance

-Prepare the weekly schedules

-Execute floorsets, order signage and supplies needed to complete on time

-Increased profitability on P&L by 600% over prior year in my first year

New Berlin Ale House – New Berlin, WI 2010 Bar & Restaurant Manager – Temporary

-Assisted in maintaining a confidential filing system for all employees including any disciplinary action and new hire papers - Prepared weekly schedule for over 40 employees to match availability and business needs for service, bar and banquets -Ensure the highest quality customer service by talking to guests during their meal and handling any guest issues that may arise and built relationships with regular guests -Train and develop new and existing employees by coaching and feedback -Screened and booked entertainment and promotions for the bar, i.e.…bands, karaoke, liquor promos, etc -Responsible for full monthly inventory of the 4 bars in house, created spreadsheets and inventory system -Encouraged teamwork between all employees to ensure that each shift ran smoothly

-Created order guides and pars for liquor orders to match business needs for 4 bars.

- Organized both the liquor room alphabetically by liquor type, brand and flavor; gutted the beer cooler and labeled and organized lines, kegs and bottles.

-Responsible for all deposits, ensure that they were balanced at the end of each night

-Oversaw bowling counter and leagues, ensured everything ran smoothly - For banquets, parties and weddings I ensured that all guests were happy after the coordinator left and made sure the rooms were flipped for events the next day

Chili’s Restaurant – Delavan, WI 2008-2010 Manager

-Implemented and maintained a confidential filing system for all employees including any disciplinary action, hiring papers, mandatory health inspection documents, I-9 - Prepared weekly schedule for over 40 employees to match availability and business needs -Ensure the highest quality customer service by talking to guests during their meal and handling any guest issues that may arise -Train and develop new and existing employees by coaching and feedback -Pursue new business relationships and maintain existing -Responsible for maintenance & cleanliness of restaurant -Encouraged teamwork between all employees to ensure that each shift ran smoothly

-Completed food, liquor, first aid, office and restaurant supply orders

-Responsible for all deposits, ensure that they were balanced at the end of each shift

Manpower Inc. – Milwaukee, WI 2007-2008

Permanent Placement Recruiter

- Prescreen, reference check, background check and interview potential candidates.

- Cold /Warm call potential clients, offer our services and “sell” top talent. - Search through a variety of resume databases and applications to find the best candidates in the workforce with stable work history, recruiting.

- Manage clients and candidates so that all transactions run smoothly, build rapport.

- Negotiate contracts and fee agreements - Customer service

Hertz Local Edition - Sun City, AZ & Racine, WI & Kenosha, WI 2006-2007 Branch Manager 2

-Ensure customer satisfaction by offering the highest quality of customer service -Prepare or approve Daily Business Reports - Manage fleet to match reservations -Establish client relationships, research client transactions and process client requests both in person and via phone -Train and develop new and existing employees, recruit new employees -Create monthly schedule based on employee availability -Pursue new business relationships and maintain existing -Responsible for maintenance, utilities and up keep of location, facility and vehicles -Kaizen/LEAN environment and implementation

Advantage Rent A Car - Phoenix, AZ 2002-2006 Location Sales Manager/Operations Manager

-Manage daily operations and financial transactions to stay within budget -Administered the initial training for all new hires in the district, computer training and in store training. -Train and coach new and existing employees and managers in team building, productivity, customer service and sales -Monitor monthly financial budget to ensure profitability -Maintain accounts receivable and collections system -Develop and implement marketing strategies and goals -Establish client relationships, research client transactions and process client requests both in person and via phone -Attain client service base to ensure quality control and client satisfaction -Pursue new business relationships and maintain existing -Evaluate employee performance quarterly and recommend monthly goals -Maintain fleet, create, document and mail out demand letters when we lost control of a rental -Interview and hire potential candidates for branches throughout the district, attend job fairs and recruit potential candidates. -My store had the lowest turnover and highest promotion rate in the district. -Responsible for maintenance, utilities and up keep of location and lot

Alternative Vehicle Rentals - Scottsdale, AZ 2002 District Manager

Applebee’s Bar and Grill - Phoenix, AZ & Racine, WI 2000-2001 & 2001-2002 Server

Target – Kenosha, WI 1998-2000

Department Manager

RELATED SKILLS

Microsoft Word, Excel, Outlook, Power Point, Access, Windows XP 2000 & Millennium, DOS Systems, Lotus Notes

Staff Development and Training

-Advance Sales Training - ARAC

-Advance Customer Relations and Service Strategies - ARAC

-Advance Telephone Sales and Promotions - ARAC

-Marketing Strategies - ARAC

-Coaching and Training- Employee Performance & New Hires - ARAC

-Direct Hire/Recruiting training – Manpower Inc.

-LEAN/Six Sigma Systems Training-Hertz & Things Remembered

EDUCATION

University of Phoenix, Phoenix, AZ & Online BA Business Management - Not yet completed William Horlick High School, Racine, Wisconsin



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