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Customer Service Assistant

Bellevue, Nebraska, United States
October 12, 2016

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Maureen Shum

**** ******* **, ******** ** *****


Summary of Qualifications

-Ability to communicate effectively, both orally and in writing, to express facts and ideas to gain a common understanding with the interpersonal skills necessary for a customer focused environment

-Organized to handle multiple tasks required of a fast-paced environment, yet retain acute attention to detail

-Motivated self-starter; aptitude for learning new tasks quickly with little or no supervision

Professional Experience

Import Assistant

Lynn Roberts International 5/2009-3/2016

-Managed daily email correspondence with overseas suppliers

-Coordinated orders with vendors and tracked through delivery

-Reviewed sample products and approved product lines

-Oversaw product distribution to customers

-Assisted other employees with duties

-Directed office management and staff in absence of office manager

Assistant Buyer

Oriental Trading Company 9/2002-12/2008

-Assisted lead representative for stocking product line for catalog sales

-Managed daily email correspondence with overseas and domestic suppliers

-Negotiated product pricing and managed order placement and delivery

-Worked with creative and design department on developing new themes and product concepts

-Documented transactions from order placement through product delivery

-Coordinated with ecommerce to ensure accurate product representation on web site copy, price, package size, and photo image

-Assisted buyer with sales analysis trends and met with vendors to recommended product line changes

-Prepared Mockup Catalogs for Buyer review

Merchandising Assistant

Oriental Trading Company 6/2001-9/2002

-Prepared product samples for buyer and assistant buyer to review

-Initiated purchase quotes and negotiated final purchase price

-Managed daily email correspondence with overseas and domestic suppliers

-Coordinated art work requests for new product lines

Call Center Representative

Oriental Trading Company 9/2000-6/2001

-Interfaced with customers, took orders and answered customer service questions


Extensive knowledge of MS Word, Excel and Power Point

Experienced with and ability to learn automated systems such as product tracking systems (AS400 and ELLIOT)

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