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Customer Service Management

Location:
Wake Forest, North Carolina, 27587, United States
Posted:
October 12, 2016

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Resume:

Salvatore “Sal” J. Crisafi

**** ********** *****, **** ******, NC 27587 • 919-***-**** • acw0wo@r.postjobfree.com

PERSONAL BUSINESSES & PROFESSIONAL EXPERIENCE

The Gardens at Wakefield Plantation Maintenance Engineer

Raleigh, North Carolina October 2014- Present

Solely Responsible for Maintaining 168 Apartment Facility

Responsibilities:

Preventative & Repair maintenance (plumbing, electrical, and HVAC systems).

Ensures interior and exterior cleanliness of building.

Painting and drywall repair.

Scheduling and overseeing outside vendors.

Communication with Property Managers.

General safety of facility for staff and residents.

Contributions/Accomplishments:

Satisfied customer base

Professional work ethic

Flow-Tech Plumbing & Drain Company Partner/Operator

Raleigh, North Carolina 2012 – 2014

NC state master plumbers license

Responsibilities:

Business management.

Adhere to all state, local and safety codes/ regulations.

Customer relations.

Supervised and performed all plumbing operations including installation of new, maintenance and preventative measures.

Contributions/Accomplishments:

Established a reputable business

Satisfied customer base

Completed projects on time and within budget.

RESTAURANT MANAGEMENT Owner/Operations Manager

Various Restaurants listed on the following page 1998 - 2011

Responsibilities:

Business management.

Adhere to all state, local and safety codes/ regulations.

Daily restaurant operations and supervision of staff.

Vendor negotiations and contracts.

Interview and train all new employees.

Dough and sauce preparation.

Daily restaurant operations and supervision of staff.

Manage accounts payable, receivable and payroll.

Interview and train all new employees.

Ensured proper cleanliness was maintained in all areas of the restaurants.

Conducted daily shift and weekly pre-shift meetings for efficiency.

Contributions/Accomplishments:

Consistently received the highest rating from the county health department.

Established a reputable businesses

Efficiently resolved problems or concerns to the satisfaction of all involved.

Minimized loss and misuse of equipment.

Optimized profits by controlling costs

Improved service quality and increased sales.

Reduced employee overtime by 50%.

Reduced staff turnover by 30% in one year by implementing several team and morale building programs.

Salvatore “Sal” J. Crisafi Page 2

PERSONAL BUSINESSES & PROFESSIONAL EXPERIENCE

(Continued)

Roanoke Plumbing & Drain Company Owner/Operator

Roanoke, Virginia 1992 – 1999

VA state master plumbers license

Responsibilities:

Project management / Employee Supervision.

Project estimating and bidding

New construction

Business Administration

Adhere to all state, local and safety codes/ regulations.

Client Relations / Customer Service.

Contributions/Accomplishments:

Maintained a reputable business

Satisfied customer base

Completed projects on time and within budget.

Improved employee morale and retention

RESTAURANTS OWNED AND MANAGED

Two Guys Ameritalia Restaurant

Raleigh, North Carolina 2007 – 2011

Triangle Park Pizza

Durham, North Carolina 2007 – 2008

Town Hall Grill

Chapel Hill, North Carolina 2006 – 2009

Pazzo Restaurant

Chapel Hill, North Carolina 2006 – 2008

Saltori's Cafe & Spirits

Roanoke, Virginia 1998 – 2005

TRAINING AND EDUCATION

NC Department of Health and Human Services, US Food & Drug Administration Food Code

Virginia Western College, Roanoke, Virginia – Master plumbers license

Bayshore High School, Bayshore, New York - Graduated with diploma

SKILLS AND ABILITIES

General carpentry / Plumbing / Facilities maintenance / Pressure washing / Food preparation and handling / Strong communication and people skills / Team building / Customer service / People management.

REFERENCES

Available upon request.



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