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Customer Service Manager

Location:
Bayonne, New Jersey, United States
Posted:
October 12, 2016

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Resume:

SYED AHMAD

Telephone- [***] ***-**** [Cell] Email- acw0sy@r.postjobfree.com

NDUSTRY AHS Financial Group LLC [Jersey City, NJ] -temp job- Nov' 2014 - Sep’2015

EXPERIENCE: Office Assistant [Customer Services]

Looking after all telephone calls [vendors, customers. quarries, etc]

Verification of all insurance documents prior to acceptance.

Sending notices to all insurance customers. Handling all cash/credit payments.

Mailing of all notices and reminders. Providing all preliminary information to vendors/customers.

Contacting insurance companies [health, auto, fire, life, etc]

IMAGE PROFESSIONALS [Rawalpindi, Pakistan] Aug' 2014 - Nov' 2014

Assistant Manager Customer Services & Accounts

Directed & Guided all customer services [educational programs, admissions, all vendor handling]

Providing Canadian Immigration consultation

Conducting, organizing, supervising Individual & group English Language courses.

Organizing & Monitoring IT related courses in groups, individual & distance learning.

Taking care of all accounting activities, banks, receivables/payables, etc.

DISH NETWORK, EchoStar [Queens, NY] Mar, 2013 –Aug, 2014

Customer Service Representative [call center]

Provided one-call resolution on 80- 150 calls on a daily basis.

Utilized Windows and Intranet based applications and ledger based billing systems.

Processed new customer sales and existing customer service calls regarding billing inquiries, technical troubleshooting, equipment upgrades, programming changes, installations, payment collections and general information requests.

Up selling entertainment products and services as well as satellite systems and accessories to new and existing customers.

Resolved escalated customer service issues regarding billing, programming, installations and technical support by using effective communication, good judgment and analytical skills within company guidelines and determined if further escalation is needed.

Strived to win-back dissatisfied customers from canceling their service using effective rebuttal techniques.

IMAGE PROFESSIONALS [Rawalpindi, Pakistan] Jan' 2012 - Dec' 2012

Assistant Manager Customer Services & Accounts

Directed & Guided all customer services [educational programs, admissions, all vendor handling]

Providing Canadian Immigration consultation

Conducting, organizing, supervising Individual & group English Language courses.

Organizing & Monitoring IT related courses in groups, individual & distance learning.

Taking care of all accounting activities, banks, receivables/payables, etc.

ONE STOP IMMIGRATION SERVICE [Rawalpindi, Pakistan] Nov’ 2010 – Dec’' 2011

Assistant Marketing Manager

Providing complete pre-screening services for the Canadian Immigration candidates

Consultation for Colleges/Universities in Czech Republic admission

Guidance for English Language qualifying courses IELTS/TOEFL

Scrutinizing the documents for immigration, providing local laws for documents verification, etc.

COLA MARKETING [PRIVATE] LIMITED [Rawalpindi, Pakistan] Jun' 2008 - Oct' 2010 Assistant Marketing Manager (Visiting Consultant)

Conducted seminars for admissions in British Universities in Czech Republic in local colleges, universities.

Organized and conducted students consultancy work leading toward their admission and visa

Managed all advertising, accounting, customer services, interviewing, arranging clients interviews

Conducted telephone appointments, contacted government agencies, banks, printing services,

Contacted and acted as liaison between the school and local consultants.

INTERNATIONAL AIRPORTS PROJECTS, Jeddah Airport, KSA Jul’ 1981 – Nov’1990

[Ministry of Defense and Aviation, KSA]

Staff Accountant- [Management Accounting Section-Finance Department]

Involved in Budgeting, Capital Expenditure, Final Accounts,, Yearly Financial Reports,

Supporting Management Accounting Section as Team Member.

Helping, advising, guiding all the departments in budget preparation process, etc.,

EDUCATION: 1995 – 1997 DeVry Tech Univ., AAS [Applied Sciences], Major-Computer Information Systems NJ

PROFESSIONAL 1997 – 2000 Microsoft [USA] - MCSE., MCSE+I., MCP., MCITP., MAITP [USA], CA

TRAININGS & 2014 -- 2015 ALISON [London-England]

CERTIFICATIONS: A world of Online Certified Learning

oDiploma in Fundamental of Accounting

oDiploma in Business Management and Entrepreneurship

oDiploma in Project Management

oDiploma in Customer Service Training

oDiploma in Basic English Grammar

oDiploma in Human Resources

oDiploma in Modern Human Resources Management

oDiploma in Six Sigma

oDiploma in Business Process Management

oDiploma in E-Business

oDiploma in Operations Management

oDiploma in Business Communications Skill

Grovo [London-England]

Inspires employees in workplaces around the world

oCertification – Using Excel Formulas in Office for PC 2010

oCertification – Format worksheets in Excel 2007 for PC

oCertification – Manage Excel Spread Sheets in Office PC 2010

oCertification – QuickBooks Fundamentals

oCertification – Facebook Fundamentals

oCertification – Surf the Web using Chrome for PC

oCertification – Set up Chrome on your PC

PC SKILLS: MS Office., Win 7.0/8.1., Dell, HP, IBM, Lenovo, Toshiba, Acer Desktops & Laptops, etc.

LANGUAGES: English [American/British] Fluent – Full Knowledge Punjabi [Pakistani-Ethnic] Fluent – Working Knowledge

Urdu [Pakistani-National] Fluent – Full Knowledge Arabic [UAE/Saudi] working knowledge

ADDITIONAL More than 15 years in customer/public service background with diversified experience in many industries.

INFORMATION: Direct customer contact, at site service, on-line customer handling, after sales services, accounts receivable follow-up, etc. I excel in extreme pressure and stressful situations. I thrive to meet deadlines, time and again.

STATUS: Citizen of United States



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