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Manager Assistant

Location:
United Arab Emirates
Posted:
October 12, 2016

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RICA REYES RUIZ

Bur Dubai Sunshine Building

Mobile #: +971-**-*******

Email Address:acw0sn@r.postjobfree.com

CURRICULUM VITAE

CAREER OBJECTIVE:

To be able to work in a reputable institution wherein I can practice my knowledge and skills, and at the same time make a strong contribution to its organizational goal through continued development of my skills.

AREAS OF EXPERTISE:

Ensuring that all work is carried out to the highest standards.

Able to take on and do the duties of a Duty Manager.

Ability to handle emergency situations they arise.

Able to deputies in a manager’s absence.

Having hand’s on attitude to all work related and managerial issues.

Approachable with a friendly outgoing personality.

Ability to work positively with others.

Knowledge of working with IDS, Opera System and willingness to learn new skills.

Good Computer literate skill (MS word, MS Excel, MS PowerPoint, etc.)

WORK EXPERIENCE:

Executive Receptionist

Gloria Hotel Dubai UAE June 22 up to Present

Main Job Tasks and Responsibilities

Allocate room for VIP guests and follow special requests and arrangement before arrival

Coordinate with Transportation and HK departments to insure smooth check-in

Accompanying Guest to their room upon check-in while explaining hotel facilities

Monitoring all VIP guest request during their stay

Follow up any complain with concerned department till it’s solved

Rapport daily guest complain for feedback and better improvement

Monitoring the Executive floor and entertaining guest

Receptionist

Savoy Dubai Hotel Apartment Dubai UAE May 2013 up to June 2015

Main Job Tasks and Responsibilities

Dealing with bookings by phone, e-mail, letter, fax or face-to-face

Completing procedures when guests arrive and leave

Choosing rooms and handing out keys

Handling cash, preparing bills and taking payments

Taking and passing on messages to guests

Answering questions about what the hotel offers and the surrounding area

Dealing with complaints or problems.

Interacting with in-house guests and giving information about various benefits and products of the hotel.

Assistant cum Receptionist

Le Meridien Al Sondos Suites Dubai UAE February 2012 to February 2013

Main Job Tasks and Responsibilities

Greets and welcoming the guest.

Handling guests including VIP and Club Guests with extra care, concerning their preferences and necessities.

Answer telephone, screen and direct calls take and relay messages.

Greet persons entering organization.

Direct persons to correct destination.

Deal with queries from the public and customers.

Monitor visitor access and maintain security awareness.

Taking feedback from the guests coming into the hotel and handling queries.

Assistant F&B Manager

Dae Jang Kum Restaurant August 2008 to January 2012

Royal Ascot Hotel Dubai, UAE

Main Job Tasks and Responsibilities

Food and beverage inventory

Waiting and bussing tables

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction

Maintain and ensure immaculate facilities for guests

Assistant F&B Manager

Baguio Country Club, Philippines September 2007 to May 2008

Main Job Tasks and Responsibilities

Implement procedures to increase guest and associate satisfaction

Exercise quality control for both food and beverage

Direct and oversee development of employees

train, empower, coach and counsel, performance

Enforce all food and beverage and club policies

TRAININGS ATTENDED:

JERRY’S BARBEQUE AND GRILL- All around

#277 Jalan Kayu, Singapore

October 2005- April 2006

WG&A SUPERFERRY APPRENTICESHIP (APEX)

Our Lady of Majugorie

February 18-23, 2005

ZANZIBAR HOTEL MANAGEMENT SERVICE, INC.

#45 Magsaysay Drive, Olongapo City

April 18-July 16, 2005

SEMINARS ATTENDED:

Table skirting and setting

Convery Hall, Columban College - January 21, 2004

“Trends in Hospitality”Bar and Food Management – a key for Entrepreneurial Skills Enhancement

Olongapo City Convention Center, Philippines - September 28, 2002

WORKSHOP AND NUTRITION

A focus on life stages

Convery Hall, Columban College

PROFESSIONAL QUALIFICATION:

BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT

COLUMBAN COLLEGE

Olongapo City, Philippines

Graduated : S.Y.2002-2007

PERSONAL BACKGROUND:

AGE: 32 years old

DATE OF BIRTH: March 25, 1984

HEIGHT: 5’4’’

CIVIL STATUS: Single

NATIONALITY: Filipino

PASSPORT NO: EB0628418

I hereby certify that the data given are true and correct. I am very much eager to come in your good office for further interview. I hope that the above qualification will merit your kind consideration on my application

Yours sincerely,

RICA REYES RUIZ



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