Evelyn Carrillo
**** ** ****** ******, **** Saint Lucie, Fl. 34953 347-***-**** acw0r6@r.postjobfree.com
Objective:
To obtain a leadership role within the administrative field, conductive with my obtained experience and professional expertise, that has potential for growth and advancement.
Summary of Qualifications:
• Managed all aspect of Patient Access department, Emergency Departments (Medical, Pediatric & Psychiatry), Business Office, Admitting and Bed Control areas, Ambulatory Surgery registration, Labor/Delivery Unit registration.
• 11 years’ experience in training incoming Patient Access employees at Bronx Lebanon Hospital
• 11 years’ experience as a Patient Representative
• 7 years’ emergency department experience.
• Bilingual - English and Spanish
• Experienced interpersonal skills, having worked with a variety of medical professionals, patients, visitors and family members.
• Computer knowledge and expertise in Hospital Eclipsys System, GroupWise systems, Kronos Payroll system, Bed Control Allscripts.
Experience:
Patient Access Supervisor 2001 - 2013
• Coordinated, delegated and directed daily operation activities of the Patient Access staff in the Emergency Department.
• Supervised staff and regularly assess their skills and needs
• Developed, analyze and evaluated Performance Improvement/Quality Assurance reports.
• Responsible for staff training to increase department efficiency and evaluation of new personnel.
• Reviewed and assessed daily reports for Patient Access registration compliance.
• Prepared the monthly employee schedule and reviewed payroll.
• Controlled inventory, assured maintenance of equipment, and ordered supplies.
• Collaborated with IT project managers to update Emergency Department systems
• Worked directly with Patient Flow and Bed Control to facilitate Emergency Department admissions, Direct Admits from other facilities and/or clinics.
Patient Advocate 1990 – 2001
• Investigated and resolved any patient, family member(s) and/or visitor’s complaints/concerns.
• Participated and prepared all materials for the Patient Satisfaction Survey. Gather all data and prepared the statistical report for same.
• Educated patients on Advance Directives, Patient Bill of Rights, Important Message from Medicare, Do Not Resuscitate Order.
• Data entry into the Patient Complaint Tracking System.
Education:
1980 – LaGuardia Community College – Business Administration
1996 – Monroe College – Hospital Administration
References furnished upon request