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Customer Service Data Entry

Port St. Lucie, Florida, United States
October 12, 2016

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Evelyn Carrillo

**** ** ****** ******, **** Saint Lucie, Fl. 34953 347-***-****


To obtain a leadership role within the administrative field, conductive with my obtained experience and professional expertise, that has potential for growth and advancement.

Summary of Qualifications:

• Managed all aspect of Patient Access department, Emergency Departments (Medical, Pediatric & Psychiatry), Business Office, Admitting and Bed Control areas, Ambulatory Surgery registration, Labor/Delivery Unit registration.

• 11 years’ experience in training incoming Patient Access employees at Bronx Lebanon Hospital

• 11 years’ experience as a Patient Representative

• 7 years’ emergency department experience.

• Bilingual - English and Spanish

• Experienced interpersonal skills, having worked with a variety of medical professionals, patients, visitors and family members.

• Computer knowledge and expertise in Hospital Eclipsys System, GroupWise systems, Kronos Payroll system, Bed Control Allscripts.


Patient Access Supervisor 2001 - 2013

• Coordinated, delegated and directed daily operation activities of the Patient Access staff in the Emergency Department.

• Supervised staff and regularly assess their skills and needs

• Developed, analyze and evaluated Performance Improvement/Quality Assurance reports.

• Responsible for staff training to increase department efficiency and evaluation of new personnel.

• Reviewed and assessed daily reports for Patient Access registration compliance.

• Prepared the monthly employee schedule and reviewed payroll.

• Controlled inventory, assured maintenance of equipment, and ordered supplies.

• Collaborated with IT project managers to update Emergency Department systems

• Worked directly with Patient Flow and Bed Control to facilitate Emergency Department admissions, Direct Admits from other facilities and/or clinics.

Patient Advocate 1990 – 2001

• Investigated and resolved any patient, family member(s) and/or visitor’s complaints/concerns.

• Participated and prepared all materials for the Patient Satisfaction Survey. Gather all data and prepared the statistical report for same.

• Educated patients on Advance Directives, Patient Bill of Rights, Important Message from Medicare, Do Not Resuscitate Order.

• Data entry into the Patient Complaint Tracking System.


1980 – LaGuardia Community College – Business Administration

1996 – Monroe College – Hospital Administration

References furnished upon request

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