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Customer Service Support

Chennai, Tamil Nadu, India
October 12, 2016

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Mobile No: +91-994*******

Email Id:


To enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment.


Company name : HITACHI Payments Service

Designation : Customer support Executive-(Help Desk)

Period : 6th Feb- 2015 to Still

Role & Responsibilities:

Handling customers relating ATM Machine servicing.

Taking Reports related to customers enquiries.

Company name : Cash link Global Solution (CGS)

Designation : Customer support Executive-(Help Desk)

Period : May- 2013 to 20th Jan 2015

Role & Responsibilities:

Handling customers relating ATM Machine servicing.

Taking Reports related to customers enquiries.

Company name : Thinksys Solution Pvt. Ltd

Designation : Customer support

Period : Sep-2012 to March-2013

Role & Responsibilities:

Worked as Advisor

Taking care of Customer policies enquiries related to insurance ( Life Insurance, General)

Reminding the payment to customer on monthly.

Company name : Pulse Telesystem Pvt. Ltd

Designation : Technical Support Executive process

Period : Nov-2010 to Aug-2012

Role & Responsibilities:

Answered customers’ queries from all over the world through chat mechanism.

Worked on the installation and troubleshooting of networking devices such as routers and adapters.

Escalated complex issues and concerns to the Escalation Department.

Ensured that all issues are attended to immediately and courteously.

Provided detailed guidelines on the procedures and actions to take involving complex customer issues.

Managing and troubleshooting of VoIP gateway Switches, Managing PortaOne

MVTS II, VOS and VPS Software, create resellers, customers, assign phone numbers to accounts, configure dialing rules and call handling, fault management, tracing call paths.

Integration of termination carriers at switch and monitoring the carriers for good statistics, Call flow testing (SIP & H323) & Etc.

Implementing QOS and VoIP interconnects – identify service providers, determine interconnection types and call technologies, and identify scalability issues configuring and testing of SIP-enabled IP phones like Cisco, Link Sys, and Grand stream make. Preparing relevant documentation and FAQ for reference

Strong analytical skills.

Advanced TCP/IP and NT Routing skills.

Strong familiarity with wireless connectivity products.

Strong knowledge in customer service.

Ability to multitask.

Ability to handle 3 clients at a time.

Strong understanding of LAN technologies, IP addressing and sub netting


B.A (Economics) -Fakir Mohan University- 2006-2009

H S S - R.G.A Mahavidyalaya Amarda Mayurbhanj- 2004 -2006

S S LC - Radhakrushna High School Vellora – 2003

Technical Skills:

Server : Windows® (2000 & 2003 Server)

Client : Windows® (9X, ME, 2000 Professional, XP, Vista)

Applications : MS Office (2000, XP, 2003, 2007)

(Word, Excel, PowerPoint, Outlook ),Lotus Notes,

Net meeting, VNC Viewer, Internet, Antivirus, Firewall, VSM, VMWare etc.

•Assembling of PC’s

•Installation & Troubleshooting of Software’s & Hardware Devices

•Installation & Troubleshooting of Operating System

•Configuration of Domain & Workgroup

•Configuration of ADS, DNS, Wins, DHCP, IIS, Profiles, Group Policy

•Configuration of Exchange Server, Users & Groups, OU, Cluster nodes

•Installation & Configuration of Router, Switch, Modem

•Configuration of VLan, VPN, Nat, RRAS, Sites etc

•Installation & Configuration of Wireless Access Point, Bluetooth.


Name : Madhusudan Das

Sex : Male

Date of Birth : 23.05.1988

Father’s Name : Jayanarayan Das

Marital Status : Single

Languages Known : English, Hindi, Bengali, Oriya & Tamil


I hereby declare that the above furnished information is authentic to the best of my knowledge.

Place: Chennai Madhusudan Das


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