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Customer Service Representative

Location:
Caldwell, New Jersey, 07006, United States
Posted:
October 11, 2016

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Dawn Shaw

** ***** ***. ***. ***** Grove, NJ ****9

acw0kn@r.postjobfree.com

201-***-****

OBJECTIVE:

To obtain a full-time or part-time position in either a business or medical office. I have many years of experience in both.

WORK EXPERIENCE

MEDICAL SECRETARY

Dr. Anthony Rossi - Cedar Grove. NJ - October 2014 to September 2015

Responsibilities:

Scheduled and confirmed appointments and answered phones. Called in RX’s. Ran end of day reports. Interacted directly with patients and took payments.

Skills Utilized:

Multi-tasking, organizational skills, interpersonal skills with patients and co-workers, transferring files from a manual system to computer system.

CADC INTERN

Greater Essex Counseling - Newark, NJ - March 2013 - March 2015

Responsibilities:

Provided counseling to clients referred by SAI, DYFS, Parole, and Employee Assistance based upon NJSAMS assessment. Implemented drug testing and monitored results. Wrote progress notes and reported back to referral sources on clients progress. Ran group counseling sessions for IOP clients. Reported to Clinical Supervisor.

Skills Utilized:

Worked with diverse clientele. Managed a caseload and was accountable for referrals and progress reports.

RECEPTIONIST

Montclair Radiology - W. Caldwell, NJ - July 1994 - June 2013

Responsibilities:

Scheduled appointments for multi-modality radiology company. Greeted and registered patients upon arrival in computer system. Was accountable for taking payments and closing facility after shift. Worked alone without management present.

Skills Utilized:

Communication with patients and management. Computer literacy, multi-tasking, customer service.

OFFICE MANAGER

Goodtimes Home Video - NYC, NY - August 1989 - December 1992

Responsibilities:

Was responsible for the development, management and maintenance of a new computer department. Maintained all office equipment, developed manual for computer system, taught entire company how to operate the system. Installed and learned new software and taught co-workers how to utilize it.

Skills Utilized:

Communicated directly with vendors to purchase computers, software and office equipment. Submitted purchase orders and assisted new employees. Verbal communication between me and the owners of the company as well as the entire company. Compiled information from all departments and wrote and distributed a company newsletter weekly.

EDUCATION

Certification for Alcohol and Drug Counselor

NJPN - Jersey City, NJ

2012 - 2013

AAS in Marketing and Management

Berkeley College/Business School,West Paterson, NJ

July 1980 - December 1981

Verona High School

Verona, NJ

1977 - 1980

ADDITIONAL INFORMATION:

Please request further employment if needed

Personal and Professional references furnished upon request



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