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Customer Service Supply Chain

Homestead, Florida, United States
October 11, 2016

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E: * Cell: 786-***-**** * Miami, Florida 33183


Operations Management /Plant Management /Warehouse /Logistics Management/Production management/Supply chain/Customer service

High-Performance, results-driven, versatile Operations professional, career spanning 16 years, exemplary leader with the ability to steer high performance teams towards achieving organizational goals while promoting accountability, Safety First and “Doing it right the first time”. Excellent visionary leadership driving cost saving in Operations, Inventory control, warehouse efficiency, quality, and Deliveries functions. Extensive experience in Implementing Preventative Maintenance program and process improvements in manufacturing, warehouse and distribution. Proven ability to train, evaluate, motivate, and lead large successful teams, Demonstrated skill completing major improvement projects on time and within budget. Recognized as a creative and effective strategic planner and problem solver at all times. Effective technical and communication abilities, Champion production philosophy based on house-keeping (5S theory), Take time reduction through “pulling instead of pushing and single piece flow implementation (Thinking Lean). Bilingual language skills, English/Spanish with multi-cultural experience gained in Canada, Colombia and Mexico.

Core knowledge and skill areas include:

HIYSTAR CORP, Miami FL 2015 – Present

Process Improvement Consultant

Serves as facilitator providing leadership and support to manufacturing and distribution operations. Helped with process assessment and analysis. Analyzed processes to determine areas for improvement, increased efficiency and cost reduction.

Selected Accomplishments:

Conducted and trained Root cause analysis in operations from warehouse, production, quality and Logistic on reduction of defects and elimination of wastes.

Completed Plant layouts to improve flow, maximize floor space and increase productivity.

Safway services, Opa Locka, FL

Operations Manager (February – December 2014)

Managed warehouse, inventory, Truck Fleet, Safety, Maintenance and customer service operations scaffolding that generates $16M in Annual Sales and Oversaw 9 Trucks fleets operations and Managed 4 supervisors and overseeing 50 employees.

Selected Accomplishments:

Significantly improved on time deliveries from 72 to 95% by developing efficiency process and relevant timely reporting.

Monitored and enforced company policy via site inspection ensuring that all orders met customer satisfaction.

Plan operations and inventory control of two Yards for transportation-related function of pick up and deliveries and material transfer.

Reduced 35% maintenance expenses by renegotiating new contracts and new vendors.

Identified and corrected efficiency bottlenecks, and reducing head count leading to 385K in cost savings

World Emblem International, Miami, FL November 2010- April 2013

Northeastern Plant Operations Manager

Steer and direct Apparel embroidery operations in Florida, Detroit, Illinois, and Ontario Canada. Managed a team of 3 Plant managers, 7 Supervisors, 130 workers and implemented process improvements to insure superior quality. Managed Operational and capital expense budgets and ensured adherence to strict quality control procedures. “Doing it right the first time”

Selected Accomplishments:

Aggressively implemented Lean Manufacturing concepts 5S and redesigned plant layouts to boost productivity by more than 24% and create $500K in cost savings.

Controlled master budget for all warehouse facilities totaling $ 6 Millions. Worked closely with CFO and controller to develop effective inventory accounting system.

Increased gross profit margin 11 % by restructuring organization after the implementation of multi-tiered root cause analysis and process management/JIT initiatives. Reduced manufacturing cost 20 % by recommending using of materials usage.

Cut 40% off time spent packaging and shipping orders by automating procedures for bar-coding products.

Reduced unit cost from $0.45 to $ 0.18 in eleven months by increasing productivity,

Performance improvement: Improved on time delivery from 85% to 98.5% within 1 year by implementing project planning system based on teamwork, quality and customer satisfaction goals.

AlcoraGroup Corporation, Miami, FL February 2010 – 2010 November

Sourcing the Best Suppliers Purchasing

Senior Supply Chain Planner/Production

Monitored demand forecast, and controls production plans, and maintains appropriate levels of FG, WIP & RM supply to optimize service, value and cost objectives. Participated in new item introductions and phase-in/phase-outs of obsolete inventory. Interfaces heavily with internal organization as well as suppliers and customers to optimize supply chain plans and interfaces.

Selected Accomplishments:

Accurately Forecasted and ordered production shipments of over 3 million units per month, as a result Order cycle Time from 80% to 95%- Leadtime

Negotiated with Vendors attaining the best price for each component and as a result saved $122K in purchases.

Infosonics Corporation, Miami, FL September 2008 – May 2009

Production Manager

Managed day to day operations, schedule, Personnel, Quality, safety, productivity, inventory controls, and On-time deliveries and hands on and a team of 2 Supervisors, 3 specialist and direct labor force of 70 production workers. Handle Interviewing, hiring, performance and extensive training.

Selected Accomplishments:

Reduced products returns 80% with 5% return rate sustained to present day through creation and implementation of plan that included quality control checklists, special Quality checkers assignments and training sessions on quality guidelines.

Efficiency Improvement- solved an inherited problem with overtime cost, In just two months: Decreased overtime spending to 90%, saving $45K monthly

Renegotiated existing contract with temporary agency, Saved over $65k annually

Designed and Implemented coaching and training programs which developed staff and a result increased productivity to 33%

Brightstar Corporation, Miami, FL November 1999 –April 2008 Largest and fastest growing wireless distribution and supply chain solution in the world.

Production Manager/Project Manager

Oversaw day-to-day operation for all shifts. Responsible for the effective utilization of employees, Production schedules, On-time deliveries, quality, inventory control, productivity, employee training, safety, housekeeping, policy administration, discipline, cost control and problem solving. Supported the global implementation of production/fulfillment facilities in, Colombia, Mexico and Puerto Rico as well as their corresponding shop floor control solutions.

Selected Accomplishments:

Reduced Cycle time from 5 days to 24 hours improved continuity of output and subsequent increase in productivity by 35% by reconfiguring line balancing. Balanced workloads at each station which eliminated backlog of work and reduced labor. Assisted by implementing shop floor in Colombia, Mexico and Puerto Rico.

Implemented a preventative maintenance schedule, reducing machine changeover time by 25%. Reduced operating costs through resource sharing, cross training, and JIT implementation. Reduced expenses $355K in warehouse, Quality and Production Department.

Coordinated expedite orders; evaluated inventories; adjusted and drove material requirements. Selected

Saved $280K monthly and increased profits by 15% for Value added Service.


Louisiana State University Shreveport, Miami, Florida

Master of Business Administration – General Business

Expected Graduation: 04/2017

University of Phoenix, Miami, Florida 2011

Bachelor of Science in Business concentration/integrated Supply Chain and Operations Management

Florida International University

FIU- Just in time Certification Program 2004

FIU- Telecommunication & Technology 2004

FIU- Lean Six Sigma Certification Program 2006

OSHA -10 hours Certification courses 2013

ExpertRating Certification-

TQM- Total Quality Management Certification 2014

APICS the Association for Operations Management

APICS- Basics of Supply Chain Management 2004

APICS- Detailed Scheduling and Planning 2005

Rockhurst University -Coaching, Mentoring & Team Building Skills Seminar 2004

Rockhurst University- How to Be A More Effective Team Leader Seminar 2004

Dale Carnegie – Training courses - 2012


-Employer Recognition -Brightstar corp – Dedication and Commitment – 2004

-Employer Recognition- World Emblem Int. for Improvement the on time performance in 2012

-Represented and contributed for World Emblem International to be considered the 2012 Finalist manufacturer of the year by the South Florida Manufacturers Association (SFMA)

Computer Skills: Microsoft Word, Excel, PowerPoint, visio, QuickBooks, and Macola.

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