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Customer Service Microsoft Office

Orlando, Florida, 32822, United States
October 11, 2016

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Efrain Rodriguez

**** ****** ***, ******* ** ****2

Cell: 321-***-**** - Professional Profile

Recent college graduate with excellent research, time management and problem solving skills. Qualifications

Strong knowledge of customer's needs assessment Strong communication skills Excellent research skills Working independently

Detail oriented Windows 7 and XP

Microsoft Word, Excel, PowerPoint

Relevant Experience

Successfully developed personal experience in troubleshooting, repair and maintain desktops and laptops for a group of people that recommended me to other people as a result of the quality of the products I provided them. Experience

Line Services

July 2003 to Current

Sheltair Aviation - Orlando, FL

Provide services to incoming private aircrafts such as fueling, passenger assistance, towing, food service, load and offload passengers’ luggage and deliver safety measures upon arrivals and departures. On various occasions I have been asked to provide IT assistance on user's terminals for customer service representatives.

Field Installer, technician and dispatcher

January 1987 to February 2003

Brighthouse Networks - Orlando, FL

Advice field personnel on issues, monitor equipment locations and utilization to coordinate service, and solve any problems with in staff or clients.

Schedule daily work and dispatch in house techs, subcontractors crews, assign equipment, or service vehicles to appropriate locations, according to customer appointment schedules, specifications, or needs, using Icons system software via alphanumeric pagers,cells,radios or telephones. Oversee all communications within specifically assigned territories. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, through telephones or Icon software system via e-mail.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Prepare daily work and run schedules.

Record and maintain files or record for administrator and supervisors. Record types of equipment deploy to techs or personnel required to comply according to work orders or specifications. Use of Microsoft Office word, excel and power point to complete my daily work Education

Bachelor of Science: Information Technology Networking, 2014 Florida Technical College - Orlando, FL, USA

Minor in Network Administration, Web Design and Programming. Coursework includes A+ Hardware/A+ Software, Network Administration, Hardware with Wireless, Operating Systems, TCP/IP, Windows Professional, Database Management and Wireless Network Security, among others. Coursework in Java, PHP and SQL

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