Steven Vega

** ****** ***

Webster, MA *****

774-***-****

S acw0hq@r.postjobfree.com

Education

Nichols College. 2015

Nazareth.

Worcester, Ma. 2016 present

Residential Counselor/Advocate

● Monitoring youth

● Program documentation

● Appointments

● Conducting groups

● Posting recreational schedule

● Carrying out recreational schedule

Community Healthlink Inc.

Worcester, Ma. 2002 2016

Residential Counselor/Rehabilitation Specialist

● Client observation.

● Casebooks.

● Individualized action plans and treatment planning.

● Appointments.

● Medication (MAP).

● Groups.

● House meetings.

Protocol Communications

Worcester, Ma. 2002 2003

Sales Representative

● Customer service.

● Answering all phone calls and emails in timely manner.

● Inbound and Outbound calling.

● Email correspondence.

Tatnuck Bookseller/ Clark University

Worcester, Ma. 2001 2003

Sales Representative/Bookseller

● Customer service.

● Cashier.

● Assisting students locate book titles.

● Recommending book titles and up selling similar titles.

● Inputting books into internal tracking system.

● Store upkeep.

● Serving as a team player working at other owned college bookstores. Famous Footwear

Worcester, Ma. 2001 2003

Sales Representative

● Customer service.

● Cashier.

● Sizing.

● Monitoring store to ensure quality service and inventory.

● Shoe recommendations and up selling similar shoes and related products.

● Assisting with inventory

Tommy Hilfiger

Worcester, Ma. 2000 2002

Sales Representative

● Customer service.

● Cashier (I.e. accountable for opening and closing registrar draw daily).

● Monitoring store to ensure quality service and inventory.

● Cloths recommendations based on available sizes in present on other owned stores.

● Up selling complementary items at point of sale. Big Dog Sportswear

Worcester, Ma. 2000 2002

Sales Representative

● Customer service.

● Cashier (I.e. accountable for opening and closing registrar draw daily).

● Monitoring store to ensure quality service and inventory and quality standards.

● Cloths recommendations based on available sizes.

● Up selling complementary items.

SKILLS/STRENGTHS

Interpersonal Skills Culturally Diverse Bilingual Highly Adaptive Leadership/Delegation OrganizationalPunctual Computer Skills /Researcher Trainer Facilitator Planner

TRAININGS/CERTIFICATIONS

CPR/First Aid CPI MAP Certified Harm Reduction

Microsoft Certified Human Rights NARCAN (CLAS) Trained REFERENCES

Furnish upon request.

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