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Customer Service. Manager

Location:
Fort Myers, Florida, United States
Posted:
October 11, 2016

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MATTHEW MCCROAN

**** ******** ****, ***. *** Fort Myers, Florida 33967

Phone: 352-***-**** Email: acw0gq@r.postjobfree.com

Education

Florida Gulf Coast University, Fort Myers, FL July 2016

Bachelor of Arts in Resort and Hospitality Management

Santa Fe College, Gainesville, FL August 2013

Associates of Arts

Business Administration

Honors

Dean’s Honors List for multiple semesters

Work Experience

Hospitality Intern at Sanctuary Golf Club, Sanibel, FL Oct. 2015-May 2016

Management training under the Clubhouse Manager building strong leadership skills and honing customer services skills through interaction with members

Assisted with dinner services in every capacity, while always receiving positive feedback for being personable and having a professional work ethic

Extensive training in gourmet food and fine wines to use suggestive selling to increase club sales

Exposure to the Human Resources and Finance sides of the club through various meetings and learning opportunities

Server at Pelican Sound Golf and River Club, Estero, FL Oct. 2013-July 2015

Trained approximately 15 new serving staff members to meet strict service requirements, proper safety and sanitation, and club rules and regulations

Delivered exceptional customer service while having an open and friendly demeanor

Managed closing duties, including overseeing staff and completing a final walk through before closing down

Operations Manager for U.S. Lawns of Gainesville, Gainesville, FL May 2011-May 2013

Oversaw daily operations of 4, 4 man work crews

Implemented schedules and work routes

Assisted in budget analysis and application

Handled employee hiring and termination

Relevant Skills

Leadership/management skills

Problem solving skills

Willingness to learn/strong work ethic

Microsoft Office Suite

Social Media: LinkedIn, Facebook, Twitter, Instagram, Snapchat, Vine, Tumblr, Reddit, YouTube, Pinterest

Google Applications: Google Drive, Google Docs, Google Slides, Gmail



Contact this candidate