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Customer Service Certified Nursing

Wilmington, North Carolina, United States
October 11, 2016

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Ebony Crummy

**** ********** **. ***. *-*

Wilmington, NC 28405

Phone: 910-***-**** (c)


I am an experienced certified nursing assistant with over 12+years of service in customer service and providing care and assisting with the needs of the public. I'm seeking to expand my customer service skills and broaden my horizions.

Personal Summary:

* Excellent clinical, customer service and communication skills.

* Ability to learn quickly new skills and concepts

* team player

* Will bring a bright smile and warm spirit to help get through the day.

* Experience in filing, faxing, mailing and other office duties

Education and Certifications:

Medication aid tested (Dept. of Health and Human Services), Communication and Customer Service trainings( New Hanover Health Network), Certified Nursing Assistant, CPR certified, Supervisory training class to assist new CNA's

* New Hanover High school

graduated in 1999; recieved a High School Diploma and recieved Allied Health training

* Shaw University- *84 College Credit Hours*

projected graduation

date: 6/2017: persuing a BA degree in a double major in Psychology/ Sociology, and will be a junior in ther spring.

Work History:

New Hanover County Schools- 4/15/2013-present

I assist children with their nutritional needs and cashier. I have also prepared the daily deposits.

Blue Associates Insurance Co.

Customer Service Specialist- 3/08/2013-present

Job description:

* To provide clients with excellent customer service

* Assist clients in decision making and finding the correct product for them

* Built close family-like relationships with clients

*protected and maintained the rights, respect and dignity of clients

Northchase Nursing and Rehab 09/24/2013-present


Job Description:

* Provide personal care to residents

* help them to maintain dignity while providing care

* maintain a neat and clean living environment for the resident

*protect their rights and advocate for them when needed

Champions Assisted Living 03/24/2010-01/08/2013

Job desription:

* Provided personal care to residents

* Provided excellent personal care

* Built close lasting relationships with family memebers

* Assisted with physical activities

* Administered medications/ and supervised staff when needed

CureStaff Solutions- 06/08/2008-09/25/2009

Job Description:

* Provide excellent customer service

* Scheduled and canceled appointments for patients

* Assisted md's with providing care to patients

* Prepared charts for the medical doctor to assist patient

* Floated to different Ob and family medicine clinics

A&B Transportation- 02/10/2007-06/07/2008

* Provided transportation to Mecklenburg county schools

* Assisted children in k-12 grade

Prebyterian Hospital 02/03/2007-02-05/2008

* Provided excellent customer service

* Assisted surgical patients with personal care

New Health Network 01/02/2001-08/24/2006

* Provided excellent customer service to surgical patients

* Obtained specimens, weight, and vital signs of patients

* inserted caths if needed and dressing changes

* References availiable upon request*

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