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Customer Service Technical Support

Atlanta, Georgia, United States
October 11, 2016

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**** ****** *. ***** **** 551-***-****

Atlanta, GA 30314

Tashana Keesee


Position that utilizes my technical support and customer service skills


WIPRO Buckhead, GA 10/2014 – Current

Technical Support/Customer Service Representative

Answered inbound consumer calls regarding technical assistance and primary support with BestBuy Products. Assists with problem solving customer technical issues through direct access into computers, removing viruses, and product activation. Deescalating through floor support as a subject matter expert. Assisting customers with processing and tracking orders, and assisting with processing refunds, local promotions and providing information on products purchased.

ALORICA Kennesaw, GA 04/2014- 08/2014

Customer Service Representative

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts utilizing operational systems to process purchases of Verizon Wireless products and services; i.e. collections, payments for Wireless bills and accessories.

SELF EMPLOYED Atlanta, GA 08/2010 - 11/2013

Child Care Provider

Provides supervision and tutoring for 1st grade and 3rd grade children. Assists with writing, reading, spelling, math, and science. Reviews homework and ensures its completion and returned to school; follow up with parent to ensure the teacher received it and the appropriate grade was received. Maintains a safe and secure environment, also providing healthy snacks and light cooking for the children.

R.A. CUSTOM TECHNOLOGY Raleigh, NC 07/2008 - 06/2010

Assistant Project Manager

Performed important administrative functions including updating the project schedule, taking minutes at meetings, making phone calls to vendors and suppliers, responding to e-mails and writing progress reports to the project team for the project manager.

UNITED PARCEL SERVICE Secaucus, NJ 05/2007 - 06/2008

Package Handler

Responsible and required to lift and push packages up to 50lbs, loading on to truck, ready for delivery. Maintained production quality, and stocked goods loading for shipment or storage. Performed safety inspections, while removing defective products. Cleared machine jams, monitored the production line, and ensured quality and conformity.



Jersey City, NJ

Certificate – Computer Fundamentals 06/2010 - 07/2010


Wayne, NJ

Major: Political Science 08/1999 - 11/2001


Newark, NJ

General Studies 08/1995 - 07/1999


Knowledge of MS Word, Power point, Excel, Outlook, technical support, strong interpersonal and communicational skills.

References Sharonda McNair, CPO – Acquisitions Trainer – MyeyeDr. 919-***-****

Ali Enterprises

Raleigh, NC 919-***-****

Theresa Keesee

Elizabeth, NJ 434-***-****

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